Renewals Specialist

Location: This is a remote position; however, the role requires the candidate to be based in Mumbai.
Role in nutshell:
You will be managing a regional portfolio, ensuring on-time renewals and retention. Identifying
and driving cross-sell and up-sell opportunities, negotiating contracts with sales, finance and legal, and collaborating with the sales and CSM functions will be essential for this role.
Desired experience:
2-7 years of Renewals or Account Management experience in a SaaS organisation
Strong communication and negotiation skills - competent at providing clear and concise guidance through emails, over the phone, or in-person with a casual and confident tone.
Ability to cross-collaborate effectively
Knowledge of SFDC or similar CRM toolsWhat will you do?
What will you do?
Manage customer contract renewal process and present to key clients and senior-level
executives to negotiate and close contract renewals.
Establish and maintain long-term relationships to maximise future retention and revenue
opportunities
Drive contract expansion by creating upsell opportunities, and finding creative ways to
drive more value in the account at renewal time.
Coordinate with BrowserStack customer-facing teams to meet, develop and implement
strategic retention plans to accommodate goals.
Leverage data-driven measures of customer health and proactively communicate with at-risk customers to maximise customer retention.
Manage account and contact information through the entire customer lifecycle process using Salesforce.com
Remain highly knowledgeable of BrowserStack products and target industries to facilitate retention efforts
Benefits:
In addition to your total compensation, you will be eligible for following benefits, which will be
governed by the Company policy:
Medical Insurance: Comprehensive INR 5,00,000 coverage for employee, spouse, up to 2 dependent children, and parents or parents-in-law
Statutory Benefits: Gratuity per the Payment of Gratuity Act, 1972
Paid Time Off: 25 days of paid leave annually (Annual & Sick Leave) plus gazetted public holidays and special life-event leaves
Remote-First work environment that allows our people to work from home
Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an

Work arrangement
Yes