Credit Back Office Specialist

You will be a member of the Accounts Receivable department reporting to the Credit Back Office Supervisor. The core function of this role provides a wide range of Credit and Cash Application Support. This support is critical to ensuring that PPG assets are protected by monitoring customer credit risk and guaranteeing that payments are received and posted timely.
REPRESENTATIVE ACTIVITIES
Key Credit Back Office operations – support during the new customer setup, order release management, credit limit reviews and reporting
Prepare credit approval packages, annual reviews, renewals of credit, credit proposals and coordination of document preparation and closings
Assist on obtaining remittance/payment information from customers with an eye towards identifying solutions to improve cash application processes
Support IRecevables/E-Billing function/system (new user setup, password resets, error resolution, credit memos and customer queries)
Communication with internal (local credit teams, treasury, general ledger, accounts receivables and payables) and external customers to ensure smooth & effective operation
Address cash application issues/concerns related to existing/new Supply Chain Finance programs
Answer accounts receivable calls received through the PPG Switchboard
Maintenance of the document’s storage
Participate in process improvement projects and support other management directives as prescribed
Assist in business process improvement and transitions
REQUIREMENTS:
Minimum 2+ year’s experience in accounting, cash application and/or credit and collections required
High school diplomas with relevant work experience required
Advanced degree in business in place of experience will be considered
PC skills (MS Office, MS Access, Oracle/SAP system experience an advantage)
A strong team player with the ability to learn and work alone when necessary
Demonstrated Effective Customer Service and Communication Skills
How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD®
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email recruiting@ppg.com.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.