Customer Success Manager (Upstream)

About the Role:
Grade Level (for internal use):
10
Responsibilities and Impact:
Drive strategic customer relationships across upstream oil & gas accounts, ensuring maximum adoption and retention of S&P Global Energy solutions
Lead comprehensive customer onboarding programs and deliver targeted training to optimize client workflows and accelerate time-to-value
Proactively monitor customer health metrics and satisfaction levels, identifying expansion opportunities that drive revenue growth and deepen partnerships
Serve as the primary customer advocate, coordinating cross-functional teams to resolve escalations and deliver seamless service experiences
Conduct regular business reviews and strategic on-site engagements to assess performance, gather insights, and recommend solutions that enhance operational outcomes
Leverage advanced analytics and emerging technologies to provide data-driven insights that improve customer experience and drive adoption of innovative energy solutions
Collaborate closely with Product, Marketing, Sales, Support, and external partners while acting as a subject matter expert, driving continuous improvement, Voice of Customer initiatives, and strategic projects that enhance the customer experience.
What We're Looking For:
Basic Required Qualifications:
Background in Geoscience, Petroleum Engineering, Petroleum Economics, or a related discipline is preferable, with minimum 3 years of experience in the oil and gas industry or a similar technical environment.
Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm
Fluent in English, and either Japanese or Korean (ideally both but not mandatory), with strong written and verbal communication skills
Proven track record in customer-facing roles with demonstrated expertise in relationship management, training delivery, and strategic account growth
Technical proficiency with data visualization platforms (such as Power BI, Tableau, or Qlik) and advanced Microsoft Office suite capabilities
Excellent analytical, problem-solving, and change management skills, including the ability to assess processes, recommend improvements, and gain stakeholder alignment for organizational change, able to work independently and under pressure.
Additional Preferred Qualifications:
Experience with API integrations, cloud platforms (such as AWS, Azure, or Google Cloud), and data analytics technologies including machine learning applications
Familiarity with AI technologies and their practical applications in customer success, predictive analytics, or energy industry solutions
Proficiency with CRM platforms and customer success management tools for data-driven insights
About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
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20 - Professional (EEO-2 Job Categories-