Sales Coordinator

Sales Coordinator (Fixed-term, 2 years)
We are looking for a customer-focused and proactive Sales Coordinator to join our Customer Service team in Budapest. In this role, you will be responsible for coordinating customer orders, supporting day-to-day customer service activities, and ensuring smooth collaboration between customers and internal stakeholders.
This is a fixed-term position for approximately 2 years, with the possibility of extension.
Key Responsibilities
Customer Service & Order Management
Manage customer orders from order entry through to delivery
Ensure timely order confirmations and accurate order processing
Act as the primary point of contact for customers regarding order status and delivery information
Coordinate closely with Production Planning, Procurement, Warehouse, and Logistics teams
Monitor stock levels and support inventory optimization
Escalate and support the resolution of customer complaints in cooperation with the Quality team
Proactively communicate potential delivery issues and ensure appropriate internal escalation
Support Key Account Managers in servicing customer accounts and achieving business objectives
Manage customer priorities and contribute to a high level of customer satisfaction
Prepare regular reports and support Supply Chain performance targets
Customer Data & Asset Management
Maintain and review customer master data within ERP systems
Manage customer-owned assets, including pallet balances and production tools
Ensure data accuracy and timely system updates
Quality, Compliance & Continuous Improvement
Support compliance with company policies, management systems, and FSC requirements
Participate in customer complaint investigations and corrective actions
Contribute to process improvement initiatives and operational excellence
Follow quality, environmental, health & safety, food safety, and sustainability requirements
Your Profile
Higher education degree or relevant professional qualification
Strong customer-oriented mindset with excellent communication skills
Proactive and solution-focused attitude
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Advanced Microsoft Office skills, especially Excel
Strong English language skills, both written and spoken
Native-level Hungarian language skills
Advantage
Experience in customer service, sales support, order management, logistics, supply chain, or a similar coordination role
Experience working in a manufacturing environment
What We Offer
Opportunity to work in an international and dynamic business environment
Diverse role with broad interaction across multiple functions
Modern workplace in Graphisoft Park, Budapest (3rd District)
Supportive and collaborative team environment
Fixed-term employment for approximately 2 years with the possibility of extension
8 days of home office per month
If you enjoy working closely with customers, coordinating complex processes, and delivering excellent service, we would be happy to hear from you.
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