Manager, FMCG Industry Insights

About This Job
NielsenIQ Customer Success is a team to bring value to our customers by providing servicing excellence and industry thought leadership that identify business opportunity and drive growth for our customers, and leveraging modern technology to drive scale and speed to insight.We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielseniq and clients. Our service and delivery is the reason clients will continue to invest in our products and services. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.
RESPONSIBILITIES
Conducts performance reviews for direct reports
Responsible for the training and development of the team. Ensure team members are trained to handle client requirements
Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment
Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company‘s quality standards
Contribute to the development and implementation of training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs
Consult with clients regarding general concerns
Conduct external presentations
Supervise all stages of project management and monitor performance
Drive client satisfaction by providing insights and actionable recommendations during presentations
Develop strategic understanding of industry trends, competition and opportunities of Nielsen
Responsible for meeting the COE objectives as a whole and ongoing delivery of COE KPIs
Responsible for allocating work based on the current team workload capacity and the skills and aspirations of the team
QUALIFICATIONS
University degree or equivalent experience
5+ years professional work experience
Experience managing people
Strong Business English knowledge, both verbal and written (and local language if required)
Strong communication skills
Experience working in a digital enabled environment
Ability to work within a virtual environment
Demonstrated strong leadership and people management skills
Strong business and financial acumen
Understanding of growth and brand strategy
Strong Project management skills

Employment type
Full-time

Work arrangement
No