Engagement Manager

Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
Sana is an AI lab building superintelligence for work.
We believe organizations can accomplish their missions faster when humans can effortlessly access knowledge, automate repetitive work, and learn anything with the help of agentic AI.
As part of Workday, we are committed to building AI that augments humans.
If that’s a mission that excites you, you’re in the right place.
About the Role
We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company as part of the Sana team in Workday.
The Sana team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change.
We work very closely with the companies who choose Sana. Together we problem solve, design solutions and implement them to drive change. Ultimately we measure ourselves through the impact we achieve through rolling out and adopting Sana. Our challenges are to continually learn and adapt to meet the unique needs of each company and team, and implement the creative solutions that make us proud of what we have achieved. While doing so we define what the future Sana's customer success, solution engineering and deployments teams will look like. By scaling this team, we create a significant impact on how people learn, across every industry, and across the globe.
In this role, you will:
Own end-to-end customer engagements
Serve as the overall engagement owner for assigned accounts, accountable for successful implementation and ongoing value realisation.
Lead complex deployments of Sana for medium and large enterprise customers, from discovery and design through go-live and post-launch optimisation.
Lead project and program delivery
Define and manage project scope, plan, timelines, risks, and dependencies across multiple work streams.
Ensure delivery within the budget and scope outlined in the Statement of Work, proactively managing changes and trade-offs.
Coordinate internal Sana resources and external partners to deliver against project objectives.
Engage senior customer stakeholders
Build and maintain trusted advisor relationships with executive sponsors and key decision makers.
Facilitate steering committees and executive readouts, clearly articulating progress, risks, and business impact.
Align Sana’s roadmap and capabilities with the customer’s strategic priorities and success metrics.
Drive adoption and measurable impact
Define, track, and report on success metrics and KPIs for each engagement.
Work closely with customer project managers and business owners to promote adoption, ensure change readiness, and drive continuous improvement.
Identify optimisation and expansion opportunities that increase the value customers realise from Sana.
Provide strategic and solution guidance
Translate business requirements into solution designs and implementation plans in collaboration with Solution Engineering and Product.
Advise customers on best practices for learning, change management, and digital adoption, leveraging Sana’s capabilities.
Challenge and refine customer requirements where needed to ensure viable, scalable, and high-impact solutions.
Collaborate cross-functionally and with partners
Work effectively with Sales to scope new engagements, shape proposals, and ensure a smooth transition from pre‑sales to delivery.
Manage third-party partners or vendors as part of the overall project team, maintaining accountability for overall outcomes.
Provide structured feedback to Product and Engineering based on customer needs and deployment learnings.
#sanajobs
About You
Basic Qualifications
Minimum 5+ years of experience in customer success, consulting, or similar roles
Experience working with enterprise customers and senior stakeholders
Proven ability to drive adoption and measurable customer outcomes
Other qualifications:
Enterprise Customer Success: High-performing CSMs who have driven adoption, value, and expansion in complex B2B SaaS environments
Consulting or Strategy: Experience solving ambiguous problems and working directly with senior stakeholders
Implementation or Transformation: Experience driving large-scale change, adoption, or system rollouts within enterprise organizations
A builder who improves systems, not just follows them
Comfortable operating with ownership and autonomy
Able to move from strategy to execution
Focused on outcomes and impact, not just activity
Workday Pay Transparency Statement (For EU Locations Only)
Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills, and educational qualifications, level of responsibility, demands of the role, work location and business need. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location Base Pay Range: kr784,000 SEK - kr1,176,000 SEK Sweden
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Workday is committed to providing reasonable accommodations for qualified individuals during our application