Analyst, Accounts Receivable - Cash Application (Fixed-Term)

Dover Business Services [is an independent business unit that] empowers OpCo growth by providing best-in-class operations expertise and services to increase capacity, improve control and reduce costs. In the future, we will also provide analytics, strategic services and leverage advanced technologies. This enables OpCos to focus on customer business activity and growth strategies. DBS supports Dover’s Operating Companies through the processing of select financial and transactional processes and provides HR and IT support. DBS operates shared service centres in China, North America, the Philippines and Scotland.
Essential Responsibilities
Apply cash to customer accounts based on customer remittance advice in an accurate and timely manner; redirecting incorrect payments as appropriate
Processing and monitoring customer credit exposure (including coordination with Operating Company to appropriately manage customer relationships), monitoring for overdue accounts, potential collection problems, maintenance and release of credit holds
Monitor and track status of ServiceNow tickets assigned to the team
Recommend customer maintenance changes as identified during the cash application process
Perform payment issue investigation including leading issue resolution working with Sales, Customer Service, Operations and Shipping groups
Perform bank reconciliations and balance funds on a weekly and monthly basis
Maintain productivity and meet service level agreements in a complex environment, including working with and referencing data in legacy accounting systems
Complete internal transfer transactions
Assist with other projects or duties as assigned, including continuous improvement efforts
Education and Experience
Bachelor’s degree in Accounting, Business Management or related field.
At least 1 year of experience in cash application, bank reconciliations or other Accounts Receivable related field
Proficient computer skills including excellent Microsoft Excel experience (SharePoint a plus)
Previous experience in Oracle system
Preferred Qualifications
Excellent interpersonal and communication
Ability to work in a fast paced, high volume environment while remaining organized with strict attention to detail
Ability to meet deadlines and produce accurate results
High level of customer focus and ability to maintain a positive attitude at all times
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to prioritize and multi-task in a fast-paced environment
Self-directed, positive and ethical role model able to work with minimal supervision
Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards
COMPANY OVERVIEW
Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $7.5 billion. DBS is accountable for delivering selected transactional services in Accounting and Finance to the entire organization. With locations in Cebu, Philippines; Suzhou China; and Bucharest, Romania, DBS centers operate across the globe to maximize service to our operating companies (OpCos).
Dover Corporation deliver’s innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what’s possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.”
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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