Manager, Client Relations

This role works with the Director, IPS, to manage the day-to-day operations of the Client Relations team and manages the relationship with assigned subset of client publishers.
Essential Duties:
Serves as liaison and advocate between assigned client publishers and the Ingram organisation including formal and informal communications, inventory planning and management, ICG activity relating to the publisher.
Evaluates client expectations, Ingram’s ability to meet those expectations and forms strong interactions with all levels within the publisher.
Provides guidance on publishing programme and individual titles.
Interacts with IPS sales team on commercial outreach and sales projections on a regular basis.
Partners with the IPS Sales teams to design and manage semi-annual sales conferences for client publishers and other client events.
Manages the day-to-day activities of the IPS UK Client Relations Manager and Coordinator and, including on-going training, mentoring, and education to ensure their professional growth.
Educates clients on ICG service offerings including Metadata and Marketing, Lightning Source, and digital sales, and best usage of these programmes tailored to client needs.
Manages seasonal deadlines, cataloguing, client publicity update process, and maintenance of up-to-date business materials.
Collaborates with the Manager, Client Relations and Marketing on brand marketing strategy
Knowledge, Skills and Abilities
Ability to travel up to 15% of the time
Advocacy skills
Ability to build internal consensus
Presentation skills
Ability to work independently
Critical Thinking skills
Knowledge of the eBook market
Prioritisation skills
Personal Computing skills to include MS Word, Excel and Powerpoint
Ability to be flexible/multi-task based on workflow demands
Ability to speak, write and read the English language
Ability to develop constructive and cooperative working relationships with others, and maintain them over time
Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
Ability to maintain consistent, punctual and regular attendance
Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
Ability to engage in active listening with coworkers, management and clients/customers
Attention to detail
Knowledge of organisation, operating procedures and policies of the company
Ability to apply new knowledge, technology and procedure to job responsibilities
Ability to meet and maintain performance objectives (standards)
Ability to maintain full time work schedule during normal company operating hours
Education and Experience
Bachelor’s Degree
6 years of client management/relations experience and/or relevant publishing experience.
1 year of supervisory or project coordination experience

Employment type
Full-time

Work arrangement
Hybrid