Guest Service Supervisor

Constance Belle Mare Plage, a luxurious resort in Mauritius, is seeking a dedicated and customer-focused Guest Service Supervisor to join our esteemed team. As a key member of our front-of-house operations, you will play a crucial role in ensuring exceptional guest experiences and maintaining our high standards of service excellence.
Oversee and coordinate daily guest service operations, ensuring smooth check-ins, check-outs, and overall guest satisfaction
Lead, motivate, and train the guest service team to deliver outstanding customer service
Resolve guest complaints and concerns promptly and professionally
Manage guest inquiries and requests, providing accurate information about hotel services and local attractions
Collaborate with other departments to ensure seamless guest experiences across all touchpoints
Monitor and maintain cleanliness and presentation standards in all guest-facing areas
Assist in developing and implementing guest service policies and procedures
Prepare reports on guest feedback, occupancy rates, and other relevant metrics
Ensure compliance with all health and safety regulations
Participate in continuous improvement initiatives to enhance guest satisfaction and operational efficiency
Proven experience (2-3 years minimum) in guest services or a related hospitality role
Strong leadership skills with the ability to motivate and guide a team
Excellent communication and interpersonal skills, with a focus on customer service
Fluency in English; additional languages are advantageous
Proficient problem-solving abilities and attention to detail
In-depth knowledge of the hospitality industry and luxury guest service standards
Experience with hotel management software and booking systems
Ability to work flexible hours, including evenings, weekends, and holidays
Bachelor's degree in Hospitality Management or a related field is preferred
Previous experience in a luxury hotel or resort setting is highly desirable
Demonstrated track record in achieving high levels of guest satisfaction
Strong organisational skills and ability to multitask in a fast-paced environment
Adaptability and resilience in handling challenging situations

Employment type
Full-time

Work arrangement
No