Associate Manager, Testing

Job Description
About the Role
We are looking for an experienced Quality Engineering Associate Manager to lead a high-performing testing team responsible for delivering quality across Insurance products and digital platforms. The ideal candidate is a strong people leader with deep Insurance domain expertise, excellent stakeholder management skills, and a passion for driving quality transformation through automation and AI.
This role requires balancing delivery excellence, leadership, innovation, and customer engagement while building a culture of continuous improvement.
Key Responsibilities
Leadership & People Management
Lead and mentor a team of Test Leads, Test Engineers.
Build a high-performance culture focused on accountability, collaboration, and continuous learning.
Coach team members through regular feedback, mentoring, and career development.
Drive employee engagement, succession planning, and talent development.
Manage resource planning, utilization, and capacity across multiple projects.
Test Delivery & Quality Management
Own end-to-end testing delivery across multiple programs.
Define and execute testing strategies for Functional, Integration, System, Regression, UAT, and Production Validation.
Ensure delivery commitments are met with high quality and predictable timelines.
Monitor quality KPIs and implement improvement initiatives.
Drive defect prevention and root cause analysis.
Establish risk-based testing practices.
Stakeholder Management
Partner with Business, Product Owners, Development teams, and Customers.
Present quality status, risks, and recommendations to senior leadership.
Manage customer expectations and resolve delivery challenges.
Facilitate governance meetings and quality reviews.
Insurance Domain Expertise
Strong understanding of Commercial or Personal Lines Insurance, including one or more of the following:
Policy Administration
Billing
Claims
Underwriting
Rating
Forms
Renewals
Endorsements
Cancellations
Preferred experience with Guidewire, Duck Creek, Majesco, or other Policy Administration Systems.
AI & Innovation
Lead adoption of AI across Software Testing.
Expected knowledge includes:
Generative AI applications in Testing
AI-assisted Test Case Generation
AI-assisted Test Data Generation
AI-assisted Defect Analysis
LLM fundamentals
Prompt Engineering
AI Agents
MCP (Model Context Protocol)
AI-powered SDLC tools
Ability to identify automation opportunities and implement AI-driven productivity improvements.
Required Skills
Leadership
Strong people leadership
Team motivation
Conflict resolution
Coaching and mentoring
Decision making
Ownership mindset
Delivery
Test Strategy
Test Planning
Risk Management
Release Management
Metrics & Reporting
Defect Management
Technical
Automation framework understanding
API Testing
SQL
Agile / Scrum
AI fundamentals
Domain
Property & Casualty Insurance
Commercial Lines preferred
Policy / Billing / Claims knowledge
Communication
Executive communication
Customer communication
Presentation skills
Negotiation
Stakeholder management
Preferred Qualifications
Bachelor’s degree in engineering or computer science
ISTQB certification (preferred)
AI/GenAI certifications are an advantage
Experience managing teams of 15–30+ members
Experience working directly with global customers

Work arrangement
Yes