Repair Operations Coordinator (hybrid)

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Job Overview
Are you ready to make your next career move to join our team as our Repair Operations Coordinator for KONE Canada ? This role will support our Canada West district, and will sit at the Greater Vancouver office.
Do you enjoy working in a fast-paced environment and have the ability to multitask on a daily basis?
Are you able to collaborate with all levels of the organization to achieve business goals?
Do you thrive in areas where priorities change from time to time?
Are you skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint)?
Do you demonstrate a passion for quality and results?
Are you committed to promoting a safety culture in your team?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
Job Duties
As our Repair Operations Coordinator, you will provide specialized support to the Service Business tendered repair process; booking secured Quoted Repair orders in SAP, initiate invoice down payments, requisition parts, follow-up with customers, and coordinate with Operations and customers to schedule planned repairs.
The role interacts with General Manager, Salespeople, Supervisors and Technicians to increase tender repair revenues and customer communication.
You will bring 2+ years of progressive and successful customer service experience to KONE along with an appetite for learning a new industry. A High School education or equivalent.
Other Listed Duties as Needed
Perform general office work and administrative tasks related to the ongoing repair business of the branch.
Book quoted repair orders and requisition parts
Schedule quoted repair and quick quotes; collaborate with supervisors, customers, 3rd party entities, and regulatory bodies
Maintain Technician on-call Scheduler, for overtime calls for Technicians and Supervisors
Assist Service / Repair Supervisor
Audit completeness and accuracy of orders
Update SAP
Provide internal Technician support
Assist with permitting and permit management
Assist with invoice dispute and initiate invoices
Manage and order Office Supplies
Reporting functions for Branch Staff Meetings
Additional duties as assigned
Hiring Requirements
Proficient in MS Word and Excel
Well Organized
Customer service mindset
At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.
We hire individuals who value culture because we believe culture drives innovation
We value your authentic self.
Collaborative, creative, and supportive work environment.
Passionate about safety, quality, and innovation
We care about the communities where we live and work.
Just some of our many benefits include:
Competitive salary
Flexible work schedule
Opportunities to learn and grow
RRSP, RPP & TFSA with Employer RPP Contributions
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Telehealth
Employee Family Assistance Program (EFAP)
Paid Time Off – Vacation, Sick, Personal and Holidays
Company Paid Life Insurance
Optional Life and AD&D Insurance
Optional Critical Illness
Company Paid Short-term Disability
Long-term Disability
Identity Theft Protection
Gym Discounts
Annual Base Pay Range:
The hiring range for this role is $65,800 – $86,415. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
Variable Compensation
KONE Annual Bonus plan at 7% Target Incentive (50/50) based on achievement of company goals and individual goals.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams!*
Read more on www.kone.com/en/careers/
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IND123
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://kone.com/global/en/careers.html