Field Service Engineer

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This Position reports to:
Service Team Leader
Your role and responsibilities:-
You will be working as Field Service Engineer and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB
You will be working as Field Service Engineer and reporting to Service Team Leader and will be part of Motion Business for Service division, based in Peenya- Bangalore, India.
You will be mainly accountable for:
Contributing to customer satisfaction by executing service work according to customer order and expectation
Clear understanding of sense of urgency and care in the direct area of responsibility
Performing entry level field service tasks, identifying technical problems and makes analysis through remote or on-site activity in service categories and products for which they are certified to perform
Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for service activities
Preparing all documents and customer reports to be signed by the customer representative and utilize all relevant tools
Troubleshooting simple equipment failure and makes recommendations to avoid repeating the problem in the future Proactively executing work on a first-time right approach with customers, and ensures the job is done on time and on quality
Qualifications for the role
Degree in Diploma or B-Tech/BE - Electrical or Electronics or in similar discipline
Minimum 1-5 yrs of experience with Installation & Commissioning of VFD - Variable Frequency Drives
Travelling Mandatory
Knowledge on technical Support for field service activity related to VFD - Variable Frequency Drives
Ability to work under pressure and facing customer in critical hours
More about us
ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere i industries, cities, infrastructure and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.
Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.
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