Sr. Software Technologist (Service Now Development)

Job Title
Sr. Software Technologist (Service Now Development)
Job Description
Key Responsibilities
AI & Intelligent Automation
Implement and configure ServiceNow out-of-the-box AI features, including (but not limited to):
Predictive Intelligence (classification, routing, recommendations)
Virtual Agent & conversational AI
Now Assist / GenAI capabilities
AIOps, anomaly detection, and event intelligence
Design and develop custom AI-driven features on the ServiceNow platform using:
Script Includes, Business Rules, Flow Designer, and IntegrationHub
Custom ML models or external AI services integrated into ServiceNow
Translate business and service use cases into practical AI-enabled workflows.
Platform Development & Customization
Develop and maintain custom applications and enhancements on ServiceNow
Extend existing ServiceNow modules (ITSM, CSM, ITOM, HRSD, etc.) with AI capabilities
Ensure scalability, performance, and maintainability of AI and non-AI solutions
Follow ServiceNow best practices for scripting, configuration, and upgrades
Integrations
Build and maintain integrations between ServiceNow and external systems using:
REST/SOAP APIs
IntegrationHub spokes and custom connectors
Integrate ServiceNow with external AI/ML services (e.g., cloud AI platforms, LLMs, analytics services) where native capabilities are insufficient
Collaboration & Delivery
Work closely with product managers, architects, and stakeholders to define AI use cases
Support end-to-end delivery: design, build, test, deploy, and optimize AI features
Contribute to platform governance, documentation, and knowledge sharing
Stay current with new ServiceNow AI releases and capabilities and proactively recommend improvements
Required Qualifications
3–7+ years of hands-on ServiceNow development experience
Proven experience delivering AI features on the ServiceNow platform, including:
Deploying OOTB AI capabilities in production
Building custom AI or intelligent automation features
Strong proficiency in:
JavaScript (ServiceNow scripting)
Script Includes, Business Rules, Client Scripts, Flow Designer
Experience with ServiceNow AI features such as Predictive Intelligence, Virtual Agent, Now Assist, or AIOps
Solid experience building integrations using REST APIs and IntegrationHub
Strong understanding of ServiceNow data model and platform architecture
Preferred / Nice-to-Have
Experience integrating ServiceNow with external AI/ML or GenAI platforms
Familiarity with LLMs, prompt engineering, or conversational AI design
ServiceNow certifications (e.g., CSA, CAD, CIS, or AI-related certifications)
Experience in large enterprise or regulated environments
Exposure to healthcare, customer service, or IT operations use cases
What Success Looks Like in This Role
AI features go live quickly and reliably on the ServiceNow platform
Out-of-the-box AI capabilities are fully utilized and optimized, not left unused
Custom AI features deliver measurable improvements in efficiency, quality, or user experience
ServiceNow becomes a smart, AI-enabled platform, not just a workflow tool
#HealthcareInformatics #AI
How We Work Together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

Work arrangement
No