Program Manager II, Global Catalog Operations, Amazon

Description
The Global Catalog Operations (GCO) team in Amazon is part of Amazon Selection & Catalog Systems (ASCS), with a focus on leveraging human intelligence, to measure and improve the quality of the catalog. Our charter is to make Catalog quality programs more effective by providing expert human judgment.
We are seeking a highly organized, detail-oriented Program Manager to join our rapidly growing team. The role is centered on developing insights and eliminating defects in quality that affects business metrics. As part of this role, you will work on 1) Creating mechanisms to identify, investigate, and solve quality issues impacting the business metrics, 2) Working collaboratively across our partner teams (ex: Science, PMs, Engineering, Business, etc.) to combine efforts to solve problems, 3) Developing data-driven approaches alongside our SWOT/BA teams to rapidly identify opportunity areas, and trends at scale, 4) You will take complex opportunities and break them down into manageable pieces, then ensure timely delivery of solutions.
Key job responsibilities
As a Program Manager II You Will
Drive appropriate data-oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goal
Communicate and take the lead role in identifying Gaps in process areas and work with all stakeholders to resolve the gaps
Be a SME for the process and a referral point for in-house and customer team
Have the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
Have the ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes
Perform process deep dives and come up with process improvement solutions
Collaborate effectively with customers (Science, Engineering, Product, etc.) to bring in improvements to the business metrics
Provide regular updates on project progress and performance, ensuring transparency and alignment with key business goals.
Exercise discretion in prioritizing process improvements, aligning them with broader business objectives.
Ensure effective risk controls are developed and maintained.
Implement corrective actions and maintain commitment to goals, ensuring on-time project completion and minimized losses.
Develop and influence new ideas, establishing procedures and practices to promote long-term solutions in dynamic environments.
Drive continuous improvement and decision-making strategies.
Basic Qualifications
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - ADCI - Karnataka - A66
Job ID: A10563419

Work arrangement
No