Senior Manager, Operations

Chubb is the leading provider of fire and security services and a part of the APi Group Corporation, a global, market-leading business service provider of safety and specialty services. Operating in 17 countries and home to 13,000 employees, chubb delights over 1 million customers annually.
One of the best-known global safety and security providers, Chubb draws on more than 200 years of experience to provide branch-based, end-to-end, high-quality, reliable fire safety and security solutions from design and installation to monitoring and ongoing maintenance. The business unit is Chubb Systems Private Limited, a subsidiary of APi Global Corporation, and internally referenced as “Chubb India”.
Chubb India provides Integrated Building Management solutions, which include supply, installation, commissioning, and maintenance of Building solutions such as Security systems, Fire detection, and alarms, access control, HVAC automation solutions, etc. The company has a PAN India presence, and the India head office is located in Bangalore.
At Chubb, we believe that our people make a difference and invite you to apply to this exciting and rewarding opportunity.
Location: Gurgaon
Qualification
BE / B.Tech in Instrumentation / Electronics, Electrical, Mechanical from reputed institutes.
Requirements
Minimum 15 + years of experience in IBMS Project management with Service
Minimum 7+ years’ experience in team management and Leadership Excellence
Contract Management proficiency – IBMS, Electrical, and Mechanical area
Hands-on commercial expertise
Excellent communication skills (both verbal & written)
Proficiency in Microsoft Office and Project management tools
Excellent Interpersonal and decision-making skills
Strong Technical knowledge on IBMS projects and Execution
MS Projects, Presentation skills
Excellent customer relationship and escalation management skills
PMP Certification
Responsibilities
Achieve business goals and financial targets of the region
Oversee daily project & Service operations, team productivity & performance
Manage internal & external (customers, vendor partners) stakeholder relations
Resource planning & optimizing operations to be efficient
Ensure company standards and procedures are followed
Communicate & build strong relationships with customer representatives and ensure that all their project needs are understood and addressed.
Collaborate with various internal departments (sales, design, procurement, commercial, commissioning, finance, etc.) and ensure project deliverables are met on time.
Monitor and track the individual project progress, timelines, risks & dependencies.
Drive the project progress review meeting with customers and internal team members.
Early engagement with regional sales/customers to know the upcoming projects and prepare for internal resources.
Collaborate with subcontractors, engineers, consultants, and other key team members in the project team.
Ensure a smooth project kick-start and completion.
Attend to and resolve customer escalations timely.
Adhere to the company’s safety, ethics & statutory requirements.
Train and mentor the project team members.
Regular visits to project sites, meeting the local customer representatives, internal execution team, etc.
Behavioral Skills
Positive attitude and strong commitment
Problem solver and facilitator
Ability to manage several tasks concurrently
Willingness to travel
Leadership skills
Additional Information
About Us, Our Culture & What We Can Offer You
Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies
We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.
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Work arrangement
No