Director of Data & Analytics - Customer & Growth

Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
At Just Eat, we're driven by our values of Lead, Deliver and Care, putting customers at the heart of everything we do. Reporting to the Global VP of Data & Analytics and partnering closely with the Chief Growth Officer, the Director of Customer & Growth Data & Analytics plays a pivotal leadership role within our global Data & Analytics organisation.
This role is responsible for shaping how Just Eat understands, predicts and influences customer behaviour across all markets. You'll lead high-performing teams across analytics, data science and product analytics, building the intelligence, AI-powered capabilities and analytical products that drive customer acquisition, engagement, retention and long-term growth. Working collaboratively with Growth, Product, Technology and market teams, you'll help create a lasting competitive advantage through customer-centric, data-driven decision making at scale.
We're looking for someone who can live our behaviours of lead, deliver and care, challenge conventional thinking, inspire teams and raise the analytical ambition of the organisation while delivering measurable commercial impact.
These are some of the key components to the position:
Lead the Customer & Growth Data & Analytics strategy and execution plan, creating a clear vision for how Just Eat Takeaway measures, understands and predicts customer behaviour across all markets.
Collaborate with Growth, Product and Technology leaders to align priorities, roadmaps and objectives, acting as a strategic partner to drive measurable business outcomes.
Build and evolve customer intelligence frameworks covering segmentation, retention, lifecycle performance, personalisation and customer value.
Lead Product Analytics for the Customer & Growth domain, enabling evidence-based decisions across product strategy, customer experience and feature development.
Drive AI-enabled analytics and automation initiatives, using innovative technologies to accelerate insight generation and decision-making.
Raise the bar by developing scalable analytical products, predictive models and measurement frameworks that improve acquisition, engagement and retention performance.
Own experimentation, attribution and incrementality measurement approaches, ensuring growth investments are guided by trusted evidence and clear outcomes.
Work cross-functionally to embed real-time decisioning and personalisation capabilities that improve customer experiences at the moments that matter most.
Champion data quality, governance, privacy-first analytics and first-party data strategies to create a sustainable competitive advantage.
Lead, coach and develop a global team of analytics, data science and product analytics professionals, fostering a culture of innovation, collaboration and excellence.
What will you bring to the team?
Proven experience leading advanced analytics, data science and intelligence functions within digital, ecommerce, marketplace or growth-focused organisations.
Strong understanding of customer behaviour, marketing effectiveness, CRM performance and growth drivers, with the ability to translate insight into commercial impact.
Experience building and scaling AI, machine learning and predictive analytics capabilities that drive measurable business outcomes.
Strong stakeholder management skills, with the ability to influence senior leaders and build trusted partnerships across business and technology teams.
Expertise in experimentation, attribution, incrementality measurement and causal analytics to support evidence-based decision making.
Experience developing customer intelligence frameworks including segmentation, targeting, personalisation and customer lifecycle analytics.
Strong commercial acumen with the ability to prioritise opportunities, focus resources effectively and demonstrate return on investment.
Comfortable operating in complex, fast-paced environments while managing multiple priorities and driving strategic change.
Passion for developing high-performing teams, creating inclusive environments and helping others succeed through coaching and collaboration.
Excellent communication skills with the ability to simplify complex analytical, technical and AI concepts for a broad range of audiences.
At JET, this is how we play
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.
At the heart of the JET are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.
Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else are we delivering?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.
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