Executive - Facility

Job Title
Executive - Facility
Job Description Summary
Manage day-to-day soft service operations across academic blocks, administrative areas, hostels, common areas, cafeterias, event
spaces and other campus facilities.
• Plan and coordinate housekeeping activities, manpower deployment, attendance, work allocation, inspections and timely closure of
service gaps.
• Ensure critical room cleaning and hygiene standards are consistently maintained, including classrooms, laboratories, VIP areas,
meeting rooms, auditorium, seminar halls, lounges and other high-priority areas.
• Coordinate end-to-end event management support including event readiness, venue setup, cleaning, manpower deployment, furniture
shifting, signage/support arrangements, event-day operations and post-event restoration.
• Prepare and maintain weekly and monthly reports, Excel trackers and PPT presentations covering operations, manpower, service
quality, events, complaints and action plans.
• Support monthly invoicing activities by coordinating supporting documents, attendance/service records and vendor-related inputs.
• Coordinate vendor management including service follow-up, performance monitoring, documentation and timely closure of vendor
related issues.
• Conduct regular quality inspections, monitor client feedback, resolve complaints and drive proactive service improvement and
accountability.
• Good working knowledge of MS Excel and PowerPoint, with ability to prepare weekly/monthly reports, trackers and presentations.
• Exposure to invoicing support, documentation and vendor coordination/management.
• Proactive, service-oriented and accountable, with good team supervision, problem-solving and follow-up skills
Job Description
To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services
To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.
To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure
To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
To discuss and assist facility manager on monthly basis on the vendor performance matrix
To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions.
To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person.
To make facility tour and list out all such actions needed.
Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team.
To adhere to Policies, Processes & procedures and also the statutory documents.
To adhere to SLA & KPI as agreed.
To coordinate with Engineering team for any such issues that needs their help.
Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc
Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments.
Creates, coordinates, and facilitates business processes for maintaining accurate space information;
INCO: “Cushman & Wakefield”