Customer Service Representative

Job ID: [[id]]
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.
Job Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinates mailings of literature and samples
Coordinate delivery schedules with dispatch
Keep merchandise and sales brochures stocked on shelves
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Answering incoming calls and managing voice mails
Taking sales orders from sales representatives and customers by phone, radio, email and text message
Assisting walk-in counter customers
Receiving cash payments and running credit card approvals and check approvals
Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
Printing and distributing e-mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
Job Requirements
Experience within the Paver or Masonry business a plus, but not mandatory
High school diploma / equivalent or a comparable combination of education, experience or training in related field
Proficient in Microsoft Office Suite
Good with basic math
Good organizational and problem solving skills
Experience with multi-line phone system
Attention to detail
Strong phone and verbal communication skills along with active listening
Ability to multi-task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
Bending and some lifting
Extensive writing
Extensive phone and radio use
Tasks can be very repetitive
Able to provide assistance to others in moving heavier or bulkier objects
Slight lifting of ship tickets and overnight packages
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs

Employment type
Full Time