Manager, Account Management

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Account Management
Overview
Account Management is a key role in the Nordics & Baltic market as we continue to build on our success in the local markets. In this role you will be responsible for our overall relationship with one of our most important customers.
Role:
• You will be responsible for the entire management of one of our biggest and most important customers
• You are expected to develop, implement and own the annual and long-term customer strategy that enhance customer profitability, competitive leverage and deliver on the targeted business goals
• Your primary focus will be to develop and grow the partnership and at the same time achieve the targeted budget by ensuring an effective collaborative and value driven relationship model
• You are expected to build, manage and develop the business relationship with the entire organization of the customer
Accountabilities
• Own and develop the annual and long term planning cycle / process
• Contribute to the development and where appropriate own customer growth strategies that proactively develop the commercial card business and optimise mutual profitability.
• Successfully manage the financial performance by ensuring that all target metrics are met.
• Work with the Business Development group to define sales pipeline and help initiate the sales process for agreed payment solutions.
• Act as the primary point of contact between Mastercard and the customer by ensuring strategic alignment, collaborative interaction, CRM optimisation and maximum mutual success in achieving goals and objectives.
• Monitor and ensure the highest level of customer satisfaction
•Develop as well as manage relationships between internal Mastercard partners including business development, marketing, commerce development, customer delivery, product, Advisors, legal, compliance, security, etc. in order to ensure cross-functional alignment and correct support for the customer.
•Understand and leverage best practices across key industry and business benchmarks.
• Own relevant contract negotiations with the designated Commercial Card Business at the Bank
• Own relevant strategic programmes with the designated Commercial Card Business at the Bank.
All About You
Experience, Skills & Education
• Demonstrated success in commercial management/relationship roles
• Demonstrated revenue management and P&L experience
• Demonstrated success in customer/sales roles, with specific and demonstrable experience in negotiations/contract management
• Strong analytical and diagnostic capabilities
• Superior interpersonal and communications skills
• Self starter, independent operator and highly proactive – does not wait to be directed
• Demonstrated success in strategic/conceptual thinking
• Strong industry commercial card expertise, sales management, development and execution experience
• Credible and seasoned operator who can manage discussions with senior management internally and externally.
• Experience in identifying strategic opportunities and of managing multiple stakeholder projects.
• Strong working knowledge of commercial card experience preferably within payments and/or financial services environments
• Strong working knowledge of progressively complex commercial card and strategic account management experience preferably within the financial services sector
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.