Spa Receptionist - Cowshed Primrose Hill, West London

The Role…
At Soho House, as the Receptionist, you will play a crucial role in delivering seamless front-of-house service while supporting the day-to-day coordination of Spa operations, the first point of contact for members and guests, setting the tone for an exceptional and welcoming experience from the moment they arrive. With a strong focus on discretion, efficiency, and elegance
What's in it for you?
Weekly Pay
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Staff Room Rates
Health Cash Plan (Option to add up to 2 additional dependents)
Dental Plan (option to add up to additional 2 dependents)
Birthday Day Off after 1 years continuous service
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties…
Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner.
Answer high-volume phone calls for Spa, general inquiries, and deliveries, messages for members and from employees; among other inquiries.
Well-versed on standard Q&A treatments, hours of operation and amenity availability/pricing, etc...
Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
Perform Guest List duties on the floor level, club and/or Rooftop (if applicable).
Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
Assist guests by checking/ retrieving their coats and/or items they left.
Build relationships with members and guests and communicate and red flags and positive feedback to management.
Influence a fun and positive atmosphere by being approachable and professional.
Assist management with new hires by training Soho Standards and steps of service expected daily.
Maintain updated knowledge of all facilities, offerings, events, and policies to inform guests confidently
What we are looking for...
2–3 years’ experience in a front desk role
Experience in luxury hospitality or private members clubs
Strong leadership and team coordination skills
Excellent verbal and written communication
Proficient in reservation systems (e.g., Book4Time or equivalent)
Calm under pressure and adept at resolving issues with a guest-first mindset
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Pay Range
£14—£14 GBP