JUNIOR SALES CONTROLLING ANALYST - LOGISTICS (35891)

Position is located in Brazil to support America's business and NAM customers.
Create schedule agreements in-line with established standards and processes and according to customer requirements ensuring Bosch receives orders correctly and timely to be able to support customer demands.
Secure daily operations by ensuring seamless EDI (Electronic Data Interchange) flow in SAP. This includes Inbound EDI (Electronic Data Interchange) monitoring, as required, as well as outbound ASN (Advanced Shipping Notification) monitoring for those customers which pay according to ASN, with follow-up to logistics, if corrections are needed. This consistent flow of data is necessary to prevent negative impacts to shipping, unnecessary costs or late payments from the customer.
Drive Customer Satisfaction by entering and monitoring logistics complaints in CRM tool as well as tracking supplier scorecard ratings for top customers. This activity ensures we are satisfying customer expectations and addressing and resolving logistics related complaints.
Interpret and deploy customer requirements, becoming the expert in their needs, ensuring internal alignment while being compliant with Bosch guidelines. This includes serving as the expert regarding customer order requirements; EDI (Electronic Data Interchange), Labeling, & Packaging specifications; and ensuring that the specifications are appropriately evaluated and implemented per the Customer Requirement Server (CRS).
For customers within your portfolio, lead cross functional meetings and communications with logistics and sales teams across North America to address customer related concerns and ensure that customer needs are met.
Collaborate with the broader Order Management team and cross functional areas in a multi-national and multicultural environment to achieve goals and meet defined targets (KPIs).
Improve current business processes by developing and implementing continuous improvement projects (CIPs)
Support the development, improvement, and enforcement of processes, and other Sales Controlling activities, as requested.
- Bachelors degree (completed or ongoing) in Business Administration, Supply Chain Management, Logistics or similar
- Excellent problem solving, with the ability to efficiently perform root-cause analysis and identify potential resolution path
- Ability to analyze customer orders versus contractual agreements, performing deep-dive analysis to determine areas of inconsistency
- CIP orientation with proven record for mitigating financial and operational risk via process improvement
- High customer service orientation with the ability to support high volume requests requiring efficient and timely resolution
- Excellent verbal and written communication (English), comfortable interfacing with higher levels of Sales Management
- High degree of self-motivation and professional curiosity, with the ability to independently produce consistently high-quality results

Employment type
Full-time

Work arrangement
Hybrid