CS Representative - Sales Support

Department:
Operations
Job Description:
JOB SUMMARY: The National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.
KEY RESPONSIBILITIES:
Communicating with assigned customer base as the single point of contact and build relationships
Working with other internal departments to balance capacity and freight including teams of analysts
Soliciting additional freight opportunities that eliminate empty miles when necessary
Researching and attempting to remedy service issues daily
Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better
Relaying excess load availability to Brokerage and Rail divisions
Reviewing EDI data for accuracy before releasing verifications to the customer
Responsible for close oversight of all internal activities that impact service obligations
Maintaining key carrier performance indicators
Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines
Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.
INIMUM QUALIFICATIONS:
3+ years of experience in business development, sales, or transportation operations
Intermediate proficiency in Microsoft Excel functions
Ability to handle high volumes of inbound/outbound email and understanding capacity and network
Extremely organized and communicative multiple stop deliveries.
Ability to perform in a deadline-driven environment with rapidly changing priorities
PREFERRED QUALIFICATIONS:
Ability to service multi-million-dollar accounts, support new and existing sales opportunities
Experts in specific KPI contract details per client and awards
Some familiarity with AS/400 operating system
SKILLS & ABILITIES:
Critical thinking
Root cause identification
Problem solving
Goal setting
KPI monitoring
Customer service
Business solicitation
Negotiation
Relationship building
Scheduling
Project management
Data analysis
Effective communication
Teamwork
Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.
Workshift:
Education:
In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.