Client Care Assistant - Medivet Elephant Park

Client Care Assistant – Brand New Clinic
Join our brand-new Medivet Elephant Park clinic as a Client Care Assistant, based near Elephant and Castle station.
You’ll be the first point of contact for our clients, welcoming them into the practice and handling phone calls and enquiries. You’ll play a key role in delivering exceptional care and ensuring every client, patient and colleague feels supported.
We’re looking for someone who is enthusiastic, enjoys working as part of a team and brings a positive attitude to work every day.
This is an exciting opportunity to join a brand-new team, with clear career progression opportunities for the right candidate.
What we’re looking for:
Previous clinical call handling and customer facing experience (Veterinary practice experience, welcomed but not essential)
A friendly, approachable and client-focused attitude.
Excellent communication and teamwork skills.
A genuine passion for providing exceptional customer care.
Commitment to a full time, 40hr working week with weekend rotation
Start date, early November
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
Health Cash Plan from day one
24/7 counselling and wellbeing support
Life Assurance 3 x salary
Annual leave
5 weeks’ annual leave plus Bank Holidays, rising with length of service
Extra ‘Day for You’, a paid day off just for you
Additional support
Cycle to Work
Season Ticket loans
Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
Carry out reception duties, greeting clients on arrival, and updating records
Triage the impact of emergency appointments, contacting clients and rearranging as needed
Manage the practice diary to ensure appointment availability is optimised to team skillset
Answer client phone calls and manage messages
Ensure appointment slots are available for clients to book online
Process any repeat prescription order requests
Work collaboratively within a supportive team