Manager - Operations- Panvel

Job Title
Manager
Function
Operations
Reports To
Location Head
Location
Panvel
Travel Required
25% þ 50% ☐ 75% ☐
About DHL Blue Dart Express India:
Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.
Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.
We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.
If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.
Position Overview:
Regional Surface Hub Manager role is accountable for the operational performance, throughput, productivity, safety, and service quality of Surface Hub Operations across assigned regional hubs. Owns inbound and outbound operations, shipment processing, manpower productivity, infrastructure readiness, and operational compliance to ensure seamless movement of shipments across the Surface Network.
Leads Hub Operations teams and drives standardized execution, operational discipline, damage prevention, safety compliance, and continuous improvement while ensuring alignment with regional network requirements and customer service commitments.
This role operates as a regional execution and governance function, working closely with Regional Surface Fleet & Network Manager, Regional Senior Manager – PUD Operations, CPU Operations, Air Operations, Engineering, Finance, Commercial, and HR teams to deliver safe, reliable, and cost-efficient hub operations.
Job Purpose:
To build and operate high-performing Surface Hub Operations by driving throughput, turnaround time, shipment quality, safety, manpower productivity, and infrastructure utilization while ensuring seamless connectivity across the regional logistics network.
Key Roles & Responsibilities:
Strategic Leadership
Execute regional Surface Hub strategies aligned with operational objectives, customer SLAs, and business growth.
Translate regional operational initiatives into effective hub execution plans and drive continuous improvement.
Ensure alignment of hub operations with regional network priorities and operational governance.
Leadership
Lead and manage Hub Operations teams, ensuring alignment to productivity, service quality, safety, and operational excellence objectives.
Build leadership capability, succession planning, and operational bench strength while fostering a high-performance culture.
Drive employee engagement, performance management, and adherence to organizational policies and operational standards.
Operational Excellence
Own and govern inbound, outbound, sorting, loading, unloading, and dispatch operations to achieve throughput and turnaround time targets.
Optimize manpower deployment, shift planning, dock utilization, and equipment usage to improve operational efficiency.
Monitor operational performance, identify bottlenecks, and implement corrective actions to improve productivity and service quality.
Hub Infrastructure & Resource Management
Ensure optimum utilization and operational readiness of hub infrastructure, docks, conveyors, scanners, MHE, and other operational equipment.
Plan manpower and operational resources based on shipment volumes, business forecasts, and peak season requirements.
Coordinate preventive maintenance and infrastructure improvements with Engineering teams to ensure uninterrupted operations.
Ability to source, negotiate and deploy large workforce service partners
Damage Control, Safety & Compliance
Drive damage prevention initiatives through standardized shipment handling, loading, unloading, and storage practices.
Ensure compliance with EHS standards, safety protocols, statutory requirements, and operational SOPs across all hub activities.
Conduct regular safety audits, incident reviews, and corrective action plans to minimize operational risks and improve workplace safety.
Cost Optimization & Productivity
Improve hub productivity and PPH through manpower optimization, process standardization, and efficient resource utilization.
Monitor operational costs and identify opportunities to improve efficiency while maintaining service quality.
Drive continuous improvement initiatives to reduce handling errors, operational waste, and processing costs.
Process Re-engineering & Continuous Improvement
Lead Lean and Continuous Improvement initiatives to improve throughput, operational efficiency, and service quality.
Standardize operational practices and drive digital adoption across Surface Hub Operations.
Implement best practices and monitor realization of productivity and quality improvements.
Stakeholder & Governance
Collaborate with Regional Surface Fleet & Network Manager to ensure timely vehicle placement, dispatch planning, and network connectivity.
Coordinate with Regional Senior Manager – PUD Operations, CPU Operations, Air Operations, Commercial, Engineering, Finance, HR, and Network Planning teams for seamless end-to-end operations.
Act as the regional SME for Surface Hub Operations during operational reviews, audits, and governance forums
Qualifications & Experience:
Education: Bachelor's degree (Engineering / Operations / Supply Chain preferred); MBA/PG desirable.
Experience: 8–10 years of experience in logistics operations with strong exposure to Surface Hub Operations, Distribution Centres, Warehousing, Cross-dock Operations, or Transportation Networks.
Proven experience in managing high-volume operational facilities, leading large operational teams, and driving productivity, safety, and service excellence across multiple shifts.
Exposure to manpower planning, hub infrastructure management, process optimization, damage prevention, and operational compliance preferred.
Preferred Industries: Express Logistics, Transportation, Warehousing, 3PL, eCommerce Logistics, Supply Chain.
Skills & Capabilities:
Technical Skills:
Surface Hub Operations Management
Shipment Processing & Dock Operations
Manpower Planning & Shift Management
Hub Infrastructure & MHE Management
Damage Prevention & Quality Control
Safety, EHS & Regulatory Compliance
Productivity & Cost Optimization
Operational Analytics & Continuous Improvement
Data analysis and data lead governance
Key Competencies:
Leadership & Team Management
Operational Excellence
Customer Focus
Data-driven Decision Making
Stakeholder Management
Problem Solving & Execution Excellence
Change Management
Key Performance Indicators:
Key Result Areas
Key Performance Indicators (KPIs)
Hub Throughput
Shipments Processed, Throughput per Hour
Turnaround Time
Hub TAT, Vehicle Loading & Unloading TAT
Productivity
Shipments per Man-hour, Dock Productivity
Shipment Quality
Miss-so

Work arrangement
No