Support Services Representative - Portland Maine

Under the supervision of the Senior Director, the Supportive Services Representative helps create a welcoming, safe, and supportive environment for YMCA dorm members. This position builds meaningful relationships with residents and has a positive influence on their experience by providing helpful, friendly, and professional customer service. The Supportive Services Representative serves as an important point of contact for residents, healthcare providers, case managers, and others, while helping ensure the day-to-day operations of the residence run smoothly. Responsibilities include answering phones, receiving and tracking rental payments, communicating house rules and expectations,...