Solution Engineer

Your roleWhat you'll be doing
Solution Engineer
What We Need
Corpay is seeking a Solutions Engineer for our Cross-Border division, within the Corporate Payments line of business department, located in Chennai, India. Reports to: Payment Solutions Manager (Chennai)
About Corpay Cross-Border
Corpay Cross-Border helps businesses move money globally, manage currency risk, and streamline international payments. Our technology supports customers operating across markets, currencies, and regulatory environments, where reliability, security, and scale matter every day.
As part of Corpay, Inc. (NYSE: CPAY), a global corporate payments company, we combine the pace of a product-led technology team with the reach and stability of a global financial services business. To learn more, visit Payments.corpay.com/cross-border.
How We Work
As a Solutions Engineer at Corpay, Corpay will set you up for success by providing:
Assigned workspace in our Chennai office
Company-issued equipment
Formal, hands-on training
Role Overview
As a Solutions Engineer at Corpay Cross-Border, you will support the technical onboarding and implementation of clients integrating with Corpay's digital payment and FX solutions.
The role will primarily support clients and internal stakeholders across North America, with working hours aligned to the US Eastern Time (ET) timezone, while also providing technical support to client implementations and initiatives across other global regions as required.
You will work closely with Technical Sales Consultants and other Payment Solutions teams to support clients across integration modalities including REST APIs, File Upload, SFTP, ERP and other digital payment capabilities. The role requires strong technical aptitude, analytical problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders.
In addition to client implementations, Solutions Engineering is regularly relied upon to support special projects, new product initiatives and ad-hoc business requirements. The successful candidate should therefore be comfortable working across a variety of technical challenges and adapting to evolving business priorities.
The position will be primarily remote; however, the successful candidate will initially attend the Chennai office for induction and training and will be expected to attend occasionally thereafter for team meetings, training and other business requirements.
Role Responsibilities
The responsibilities of the role will include:
Client Implementation & Solutioning
Support end-to-end technical implementation activities from onboarding through testing, certification and Production go-live.
Support clients integrating through Corpay's REST APIs, File Upload, SFTP, ERP and other supported integration modalities.
Participate in technical discovery and solutioning discussions to understand client requirements and determine appropriate implementation approaches.
Support clients with test environment setup, configuration and integration readiness activities.
Provide clear and timely responses to client and internal technical implementation questions.
Support certification testing, Production readiness and post-go-live warranty activities to ensure successful client adoption.
Take ownership of assigned implementation activities while escalating complex technical or delivery risks appropriately.
Maintain accurate and timely implementation documentation and project updates.
Technical Analysis & Troubleshooting
Investigate integration, configuration and implementation issues using appropriate diagnostic tools and available system information.
Analyse API requests and responses, file structures, payment workflows, logs and other technical data to identify potential causes and solutions.
Work collaboratively with Technical Sales, Product, Engineering, Client Engagement, Support and other teams to resolve technical blockers.
Clearly document technical findings, troubleshooting steps and recommended solutions.
Contribute to testing and validation of new or enhanced product capabilities where Solutions Engineering support is required.
Global Team & Stakeholder Collaboration
Work closely with Technical Sales Consultants and the Solutions Engineering Lead to support successful client delivery across North America and, where required, other global regions.
Collaborate effectively with colleagues across different geographies and time zones.
Share lessons learned, technical knowledge and implementation best practices with the wider Solutions Engineering team.
Contribute to team documentation, implementation standards and knowledge-sharing initiatives.
Maintain effective communication with North American stakeholders while remaining connected to the wider Chennai and global Payment Solutions organisation.
Special Projects, Automation & Continuous Improvement
Support special and ad-hoc business initiatives requiring technical analysis, implementation support, testing, reporting or other Solutions Engineering expertise.
Support Product and other stakeholders with the testing, analysis and rollout of new technical capabilities where appropriate.
Identify opportunities to improve implementation and business processes through automation and improved tooling.
Develop, maintain or enhance automated workflows using tools such as Microsoft Power Automate where appropriate.
Work with stakeholders to understand automation requirements and translate them into practical and supportable solutions.
Identify opportunities to reduce manual effort and improve operational efficiency, scalability and delivery quality.
Contribute to the continued standardisation and improvement of Solutions Engineering processes, documentation and implementation approaches.
Qualifications & Experience
3–5 years of experience in Solutions Engineering, Technical Sales, implementation consulting, technical support, or a comparable client-facing technical role, ideally within payments, fintech or financial services.
Demonstrated ability to work independently, take ownership of client-facing technical issues and implementations, and exercise sound judgement when determining when escalation is required.
Hands-on experience with REST APIs, file-based integrations, SFTP and/or ERP solutions.
Strong troubleshooting, analytical and problem-solving skills.
Ability to communicate technical concepts clearly to both technical and non-technical stakeholders.
Experience using tools such as Postman, SQL, Kibana, SEQ, Jira, Confluence or equivalent would be advantageous.
Experience within payments, fintech, banking or financial services would be advantageous.
Experience supporting North American clients or working across US time zones would be beneficial.
Exposure to workflow automation tools such as Microsoft Power Automate or equivalent would be advantageous.
Demonstrated ability to manage multiple priorities effectively while maintaining ownership of assigned deliverables.
Ability to adapt to ad-hoc projects, new technical requirements and changing business priorities.
Strong organisational skills with attention to delivery timelines, quality and stakeholder communication.
Benefits & Perks
Leaves: Earned, sick, casual, national holidays, maternity, paternity, bereavement, and adoption/surrogacy leave.
Medical & Insurance: Group medical coverage for self and dependents; personal accident insurance.
Wellness & Health: Wellness allowance and annual health check-ups for self and family.
Tech & Meals: Broadband reimbursement and meal card support.
Commute & Retirement: Commuting allowance, provident fund, gratuity, voluntary provident fund, and pension.
Culture & Engagement: Support for philanthropic initiatives, fun contests, and an inclusive work environment.
About Corpay
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
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