Concourse Supervisor

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The MSG Arena Concourse Supervisor will be accountable for providing an exceptional guest experience throughout the Concession levels of the MSG Arena by leading and directing front line colleagues. The role will focus on partnering within Venues, and across functions, to get work done through others in a fast paced, and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. This is a part time position with 70 hours guaranteed per month (2 events per week). The MSG Arena Concourse Supervisor will report into the MSG Arena Concourse Manager.
What will you do?
Accountable for daily supervision and leadership of front line colleagues in: Food & Beverage locations such as bars, concession stands and kiosks, Merchandise stores, Custodial responsibilities and Guest Service areas such as Usher and Elevator Operator employees.
Demonstrate a positive attitude and operate with high energy throughout the entire shift
Function as a role model to front line colleagues by demonstrating a positive attitude, and achievement of company objectives and goals
Assess, evaluate and coach front line colleagues
Provide consistent, fair and timely feedback to colleagues through various methods (i.e., coaching, mentoring, one on one)
Manage the content and delivery of pre-shift meetings
Ensures that front line colleagues are engaged, upbeat, and delivers an exceptional guest experiences
Highly responsive to emergencies in a fast paced, time sensitive environment
Monitors Department of Health (DOH) regulations and city codes.
Takes ownership of supervisory locations and maintains a clean, safe and aesthetically pleasing working environment.
Addresses customer concerns, feedback and suggestions in a timely and efficient matter while offering recovery solutions when necessary.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue
Candidates who have completed a minimum of 60 credit hours of college level coursework (representing 2 years), or have shown similar self development through certifications, trade school coursework, etc. are preferred.
Prior working knowledge of Food & Beverage outlets, Bar, Custodial/Housekeeping duties & Merchandise Sales management is desirable.
Experience supervising union staff preferred
Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
Demonstrated experience completing reports and documenting staff performance is essential
Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
Comfortable with managing conflict and responding to customer