Platform Engineer

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About NetDocuments
At NetDocuments, we're shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That's why we're building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge.
Our team is redefining what's possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry's first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls.
Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you're building products, serving customers, or supporting the business, your work helps shape the future of one of the world's most trusted legal technology platforms.
That commitment to our employees and customers has earned us recognition as one of the nation's top workplaces, including:
Four consecutive appearances on the Inc. 5000 list of America's Fastest-Growing Private Companies
Five-time Top Workplace USA winner
Five-time Salt Lake Tribune Top Workplace
Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits
If you're excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we'd love to meet you.
Your opportunity for impact:
NetDocuments is seeking an in-office LLM Platform Engineer who will replace our gateway with a real platform: a gateway that every internal model request flows through, with identity, budgets, routing, and audit built in.
You will own that gateway end to end — building it, running it, and being the person paged when it breaks. You will make AI spend attributable to the team and use case that generated it, and you will own the path a business team follows to get a new AI use case approved and provisioned. Our Corporate AI function owns AI strategy; you own the platform it depends on.
To be clear about where this sits: this is an internal business systems role. You will build and run the platform NetDocuments employees use to do their own work, not the customer facing product. It lives in Corporate IT Operations alongside identity, endpoint, and collaboration services, and it reports to the Senior Manager, Corporate IT Operations.
What your contributions will be:
AI Gateway Operations
Deploy, configure, and operate the AI gateway that fronts internal large language model traffic, including the provider connections behind it
Integrate the gateway with Microsoft Entra ID for single sign on and role based access, and manage virtual API keys through scoping, rotation, and revocation
Own gateway availability, latency, and capacity, including upgrades and change management
Implement request path controls such as redaction, data loss prevention, and audit logging to meet Security, Compliance, and FedRAMP requirements
Model Routing and Cost Control
Implement and tune routing policy so requests are served by the appropriate model by default rather than by user selection
Build spend attribution by team, application, use case, and API key across both seat based and API based consumption
Configure and enforce budgets, rate limits, and hard stops, replacing manually administered per person spend caps
Find and reduce avoidable consumption, including retry loops, oversized context, and wrong model defaults, and supply the usage data behind vendor and renewal decisions
Use Case Intake and Provisioning