Internal Recon Service Writer

Sullivan Motors is looking for an organized, automotive-minded Internal Recon Service Writer to manage repair orders and workflow for vehicles moving through our internal reconditioning department. This is not a customer-facing service advisor position. This role is dedicated exclusively to vehicles being prepared for sale and will work directly with our technicians, recon team, parts department, and management.
Responsibilities
Open, maintain, and close internal repair orders for recon vehicles
Review technician inspections and recommended repairs
Build accurate internal repair tickets with parts and labor
Assign and dispatch work to technicians based on priority and workload
Track vehicles through the entire recon process
Follow up on parts availability and prevent vehicles from sitting unnecessarily
Maintain accurate repair status and estimated completion dates
Communicate delays, major mechanical issues, and high-cost repairs to management
Ensure technicians properly document repairs and flag completed labor
Verify completed work before closing repair orders
Help prioritize vehicles based on sales and inventory needs
Monitor recon cycle time and identify bottlenecks
Maintain accurate records of recon costs by vehicle
Coordinate with the Inventory/Reconditioning Manager on vehicles requiring additional approval
What We're Looking For
The ideal candidate understands automotive repair and can keep a busy shop organized. You do not need to be a technician, but you should be comfortable reviewing inspection results, understanding common mechanical repairs, and communicating effectively with technicians.
You should be:
Highly organized and detail-oriented
Comfortable managing multiple vehicles at different stages of repair
Able to hold technicians and vendors accountable for timelines
Familiar with automotive repair terminology
Comfortable working with repair orders and shop management software
Able to prioritize work based on urgency and inventory needs
Strong with follow-up and communication
Focused on both speed and cost control
How Success Is Measured
This position is about keeping inventory moving. Performance will be measured primarily by recon cycle time, repair-order accuracy, technician workflow, vehicle aging, cost control, and the number of vehicles completed and ready for sale each week/month.This is an excellent position for someone with service department experience who enjoys the operational side of automotive repair but would prefer to work internally rather than dealing with retail service customers.
Why work for Sullivan Motors?
Competitive pay based on experience
Sick/Vacation & Holiday Time
401K retirement match! (up to 3.5%)
Uniforms and clothing allowance
Growing family oriented company
Previous experience as a Service Writer, Service Advisor, Recon Coordinator, Shop Dispatcher, or Automotive Repair Coordinator is strongly preferred.

Employment type
Full-Time

Work arrangement
No