BMC Helix

BMC ITSM Migration Specialist L3
1. Migration Execution:
• Execute hands-on migration of data, workflows, and configurations from BMC Remedy to Helix.
• Enable next-generation features, including Helix Smart IT, Discovery, and Digital Workplace.
2. Fresh Implementation:
• Perform the deployment of BMC Helix platform components.
• Configure out-of-the-box and custom workflows for new implementations.
3. API Integrations:
• Implement and test REST/SOAP APIs for integration with third-party applications, such as ServiceNow, Jira, Salesforce, or custom tools.
4. Testing & Validation:
• Conduct thorough testing for migrated and newly implemented features.
• Validate integrations to ensure seamless communication between Helix and other systems.
5. Documentation:
• Maintain comprehensive documentation for all migration, implementation, and integration activities.
6. Support:
• Provide Level 3 support during and after migration/implementation phases.
• Troubleshoot issues related to new configurations, integrations, and features.
Skills & Qualifications:
Technical Skills:
• Core Competencies:
• In-depth knowledge of BMC Remedy ITSM and Helix platforms.
• Expertise in fresh implementations of the Helix platform and migrating from Remedy.
• Proficiency in Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents.
• Strong experience with API-based integrations (REST, SOAP) and third-party system connectivity.
• Desirable Skills:
• Experience with cloud platforms like AWS or Azure for hosting Helix and Docker - kubernetes
• Knowledge of ITIL practices and automation tools.
• Familiarity with common third-party tools like EBS[Enterprise Service Bus] and others enterprise tools.
Soft Skills:
• Strong problem-solving and analytical abilities.
• Effective communication and stakeholder management skills.
• Ability to lead and work collaboratively in cross-functional teams.
Certifications (Preferred):
• BMC Certified Professional (Remedy/Helix).
• ITIL Foundation or higher certification.
• Cloud certifications (AWS, Azure,GCP,Docker kubernetes).
• API and integration certifications (e.g., EBS,other enterprise tools, Postman).
Equivalent to L3
L3: 4–6 years of experience in ITSM, including migration and implementation of BMC Remedy/Helix.
• Proven experience in enabling advanced Helix features and API integrations.
BMC ITSM Migration Specialist L4
1. Migration & Implementation Strategy:
• Design and lead the end-to-end migration and fresh implementation strategy.
• Assess system readiness, perform gap analysis, and develop migration roadmaps.
2. Advanced Configuration:
• Oversee the configuration and enablement of Discovery, CMDB, Helix GPT, and chatbots for ITSM automation and AI-driven processes.
• Lead complex customization efforts, ensuring alignment with business goals.
3. API & Integration Leadership:
• Architect API-based integrations with third-party applications, ensuring scalability and reliability.
• Manage data synchronization and process automation between Helix and other platforms.
4. Stakeholder Engagement:
• Collaborate with business and technical stakeholders to align migration, implementation, and integration activities with enterprise objectives.
• Present solutions, roadmaps, and progress to stakeholders.
5. Governance & Post-Implementation:
• Define governance models for managing the Helix platform, integrations, and upgrades.
• Develop a framework for post-implementation support, SLAs, and continuous improvement.
Equivalent to L4
L4: 6+ years of ITSM experience, with a track record of leading migrations, fresh implementations, and complex API integrations.
• Expertise in designing and implementing advanced Helix platform solutions.

Work arrangement
No