Specialist - HR Operations

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.
Specialist – HR Operations
Miami, FL, USA
Role purpose
As Specialist – HR Operations, you will support the day-to-day delivery of HR services for our Miami team. You will manage HR administration across the employee lifecycle, maintain accurate employee records and HR systems, and partner with local and global HR colleagues on payroll, benefits, compliance, and employee support.
This position will be responsible for ensuring HR operations run smoothly and accurately for the Miami team, acting as a trusted first point of contact for employees, managers, and cross-functional partners, in line with Accelya´s global business strategy, values and mission.
Duties & Responsibilities:
Administer day-to-day HR processes and maintain accurate employee information in HR systems, including Workday and TriNet.
Coordinate onboarding and offboarding activities, including required documentation, system updates, employee communications, and handoffs with payroll, IT, and other partners.
Maintain, organize, and safeguard personnel records in accordance with company policies and applicable recordkeeping requirements.
Partner with local and global HR teams to coordinate payroll administration, benefits enrollment and changes, leave of absence processes, and employee relations support; escalate complex or sensitive matters to the appropriate HR leader or specialist.
Serve as the first point of contact for payroll questions and changes; review payroll inputs, support payroll processing, and audit results to help resolve discrepancies promptly.
Respond to routine HR inquiries from employees, candidates, managers, and Finance, providing timely guidance and directing complex matters to the appropriate team.
Prepare and maintain HR reports and workforce data; review records for accuracy and resolve data discrepancies.
Support the administration of HR policies, programs, and employee communications, coordinating updates with HR, Legal, and Operations as needed.
Support compliance with applicable federal, state, and local employment requirements by maintaining documentation, tracking deadlines, and escalating potential issues.
Required Experience & Skills:
3–5 years of experience in HR operations, HR administration, or a generalist role, including hands-on support across the employee lifecycle.
Experience with payroll administration and employee benefits processes.
Experience with HR information systems (e.g., Workday, TriNet, or similar platforms).
Strong Excel and Microsoft Office skills, with the ability to maintain reports, analyze data, and identify discrepancies.
Strong organizational skills, attention to detail, and follow-through while managing multiple priorities and deadlines.
Clear written and verbal communication skills and a service-oriented approach to employee and manager inquiries.
Sound judgment when handling confidential information and escalating sensitive or complex issues.
Ability to work independently and collaborate effectively with local and global HR teams and cross-functional partners.
Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent relevant experience.
Preferred Experience & Skills:
Familiarity with leave administration and employment-related/employment law requirements.
Direct experience with Workday and TriNet specifically.
HR certification (e.g., SHRM-CP, PHR) is a plus.
Experience supporting multi-state or multi-country HR operations within a global organization.
What do we offer?
Open culture and challenging opportunity to satisfy intellectual needs
Flexible working hours
Smart working: hybrid remote/office working environment
Work-life balance
Excellent, dynamic and multicultural environment
About Accelya
Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing.
Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future.
The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams.
We are proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines.
For more information, please visit www.accelya.com
What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!