Field Service Engineer

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
TRUMPF is the world’s leading supplier of drive lasers to Extreme Ultraviolet applications. As a TRUMPF Field Service Engineer; you will be installing, performing retrofits on, upgrading, and repairing the latest technology semiconductor chip manufacturing equipment for some of the global leaders in the industry. You will receive extensive training to get started in the position and for continuous development throughout your career. You will be a contributing member in a growing multi-disciplinary team.
Duties & Responsibilities
Install new and used, Retrofit and/or Upgrade TRUMPF EUV Drive Laser (EUV-DL) systems, alone or with other team members
Provide emergency field service, troubleshooting and repair of EUV-DL systems, including after-hours and weekend dispatch as required
Provide preventative maintenance of EUV-DL systems
Answer calls for technical support via telephone and email
Utilize remote diagnostics capabilities to resolve customer concerns
Understand and utilize technical documentation, schematics, and blueprints during technical support missions
Can be part of a multi-national team of engineers
Rotate shift with other FSEs; part of 24 hours per day / 7 days per week after hours emergency
support
Utilize Service Information Software (SIS) to create, manage and close cases, missions, and
reports
Interface with TRUMPF departments as necessary to obtain answers to technical problems
Report discrepancies, unresolved or recurrent problems to EUV Management
Maintain communication with customers, field service engineers and other TRUMPF Inc.
personnel in a professional manner, with strict adherence to TRUMPF Inc. policies (see
Employee Handbook and Service Manual)
Use knowledge of SAP software and other computer skills as required
Work with the EUV Administrator, Project Coordinator and Supervisor for coordinating correct field support
Some weekend work may change to temporary shift schedule depending on customer needs
Attend training classes as required to maintain skill levels
Stay up to date with new product introductions
Must be able to lift and carry up to 70lbs.
Ability to relocate to Phoenix, AZ
Up to 100% travel, as determined by management Domestic and International
Unrestricted ability to travel throughout North America, Europe, and Asia
Must maintain Valid Driver’s License
Occasional overnights as needed
Experience & Education
Minimum associate's degree in technical field or equivalent experience
One or more years of experience in field service or equivalent in customer service
1-2 years in field service machine commissioning experience preferred
2-3 years in field service machine final qualification experience preferred
Must have strong electrical and computer systems background, and strong diagnostic experience
Good mechanical proficiency with hand tools to include precision measurement tools
Pay & Benefits
Retirement: 401(k) with generous company match
Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning
Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources
Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays
Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage
Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children
Pay Range: $32.70 - $44.24
This role is part of a career level and pay ranges vary by level, offered amount would be associated with level in which you are hired for.
TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.