Consents Administrator

CONSENTS ADMINISTRATOR (9M FTC)
Rendall & Rittner
Competitive
Home Based (Manchester)
Role Overview
As Consents Administrator, you will provide essential administrative support to our Consents team, helping to manage legal consents across the Rendall & Rittner portfolio. You will play a key role in ensuring requests such as subletting, lease variations, and alterations are handled accurately, promptly and in line with lease obligations and company policy.
This is a homebased role aligned to Manchester, giving you the flexibility to work remotely while collaborating closely with Property Managers, leaseholders, solicitors and freeholders. Your calm, detail-focused approach will help create a smooth experience for customers and colleagues, protecting compliance and supporting great service.
ROLE EXPECTATIONS
Most days you will manage an active caseload of consent requests, keeping cases moving by gathering information, drafting documentation, and updating trackers. You will coordinate with internal teams and external stakeholders, provide clear updates, and ensure every outcome is recorded and compliant with the lease and our processes.
What Success Looks Like
You progress consent requests efficiently, meeting agreed service levels and timescales.
Case records and trackers are accurate, complete and audit-ready at all times.
Communications are clear, courteous and timely, with stakeholders well informed.
Lease obligations and procedures are consistently followed with zero avoidable errors.
Risks and complex issues are identified early and escalated appropriately.
You contribute positively to process improvements and team knowledge sharing.
How You'll Spend Most Of Your Time
Triaging and administering consent requests for subletting, alterations and lease variations.
Drafting standard letters, forms and documentation, and preparing case files for approval.
Liaising with leaseholders, solicitors, Property Managers and freeholders to gather information and provide updates.
Maintaining accurate trackers and systems, ensuring data integrity and document control.
Chasing outstanding fees, documents and approvals to keep cases on track.
Following workflows and checklists, escalating complex or non-standard matters when needed.
Who This Role Is For
You are organised, detail-driven and comfortable managing multiple cases at pace.
You communicate clearly in writing and by phone, adapting your style to your audience.
You enjoy process-driven work and take pride in getting the details right every time.
You are self-motivated in a homebased environment and collaborate well with remote teams.
You are Manchester-based or within reach for occasional in-person meetings if required.
Experience That Helps
Administration within property management, legal, conveyancing or housing.
Exposure to residential leases, title documents or similar compliance-led paperwork.
Managing high-volume inboxes, trackers and case management systems.
Customer service with sensitive or technical queries and clear written correspondence.
Confident use of Microsoft 365 and CRM/workflow tools.
What We Offer
Competitive salary
Discretionary bonus
25 days holiday plus bank holidays, with the option to buy or sell holiday
Salary sacrifice scheme
Private healthcare (subject to seniority or 3 years' service), life assurance
Telus Health wellbeing platform
Free eye tests and Cycle to Work scheme
Enhanced maternity and paternity pay (service-dependent)
Fully funded training and professional development
Long service reward, from 5 years' service
Employee referral scheme, up to £1,500
Staff social events
About Rendall & Rittner
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
How We Hire
Initial conversation with our talent team
Interview focused on your organisational rigor, attention to detail, ability to interpret lease requirements, stakeholder communication, and managing multiple cases in a remote setting
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Work arrangement
Yes