IT infrastructure & Systems Manager

About you:
You are a resourceful, customer-focused IT professional dedicated to delivering reliable technology solutions in a fast-paced, mission-driven organization. With a background in systems administration and hands-on support, you excel at troubleshooting, process optimization, and clear communication. You balance technical depth with excellent communication skills, and you enjoy building trustworthy relationships as a go-to resource for all things IT.
What you'll do:
Provide responsive, friendly IT support for employees across multiple offices and channels.
Own the design, reliability, security, and ongoing improvement of Vital Bio’s IT environment across corporate, R&D, lab, and manufacturing operations.
Set technical standards for endpoints, identity, networks, cloud services, business applications, and integrations. Review new tools for fit, security, supportability, and cost.
Own service availability and performance for critical systems. Establish monitoring, incident response, root-cause analysis, and plans to prevent repeat failures.
Lead IT planning for major company projects, including facility expansions, production systems, laboratory equipment, and enterprise software rollouts.
Manage IT vendors, service providers, contracts, renewals, budgets, and purchasing. Hold providers accountable for delivery and support.
Define and maintain the IT security program in partnership with Quality and company leadership, including risk assessments, access reviews, vulnerability management, and audit readiness.
Establish business continuity and disaster recovery requirements for critical systems, and test recovery plans regularly.
Provision, configure, and decommission laptops/workstations (Windows/macOS/Linux) using MDM suite
Manage identity and access platforms (e.g., Google Workspace, AWS), ensuring proper provisioning, deprovisioning, and permission hygiene.
Own and maintain IT knowledge base, onboarding/offboarding workflows, hardware deployment, access, IT training, and software license management.
Administer and maintain on-prem and cloud-based systems, including servers, networks, storage, and core business applications.
Oversee network infrastructure including switches, firewalls, wireless access points, VPNs, VLANs, and site-to-site connectivity.
Support meeting rooms and collaboration tools (Zoom/Teams/Meet), printers, cameras, and peripherals.
Troubleshoot and resolve hardware, software, and network issues for PCs, Macs, printers, switches, APs, and more.
Implement and monitor security controls, including endpoint protection, MFA, patching, encryption, and vulnerability remediation.
Develop, document, and maintain scalable standard operating procedures for IT processes.
Create a clear inventory of systems, owners, dependencies, and data flows so changes can be assessed and managed safely.
Set priorities for IT work, report on service health and project progress, and advise leadership on technology risks, investments, and tradeoffs.
Recommend, deploy, and manage tools for monitoring, ticketing, and automation.
Collaborate with department leaders to proactively deliver technology solutions, matching business needs.
Create guides and educational content to help employees navigate IT best practices confidently.
Identify practical, cost-effective ways to strengthen Vital Bio’s technical environment and security posture.
Manage backup/DR solutions and ensure operational readiness through regular testing and verification.
Own IT ticketing, escalation, and documentation processes to ensure timely and efficient service.
Lead or participate in IT infrastructure projects such as network upgrades, security hardening, tool migrations, and new system rollouts.
Standardize and automate processes where possible (scripting, MDM policies, configuration templates).
Partner with cross-functional teams (Operations, Finance, R&D, Quality) to ensure IT systems meet business needs.
What you need:
5+ years of progressive IT experience, including ownership of core infrastructure and services across an organization. Demonstrated ability to plan and deliver IT projects, manage vendors and budgets, set technical standards, and communicate technology risks and priorities to leadership. Comfortable moving between strategic planning and hands-on troubleshooting in a growing company.
Strong expertise managing and troubleshooting Windows and macOS systems; Linux familiarity a plus.
Solid understanding of networking fundamentals, Wi-Fi/LAN/VPN, and rack-mounted switch/AP installations.
Proficient with MDM suites and asset management tools, including device provisioning and remote wiping.
Demonstrated ability to independently diagnose, prioritize, and resolve IT issues, providing customer-first service and documentation.
Skilled communicator with an approachable, professional style.
Bonus points for:
Track record in regulated industries such as medical devices, diagnostics, or biotechnology.
Familiarity with lab/manufacturing IT, including isolated networks, instrument PCs, VLAN segregation, and OT/IoT devices.
Certifications (CompTIA, Cisco, Microsoft, cloud platforms) and support for compliance and audit processes.
Experience implementing automation, monitoring, and ticketing systems.
Experience creating process documentation and user training content.
Scripting skills (Bash, PowerShell, Python) for automation.
Experience with Jira/Confluence, Slack, Zoom Rooms, and asset-management platforms.
Why Join Us?At Vital Bio, you will:
Directly enable groundbreaking diagnostics and scientific innovation by supporting our multidisciplinary teams.
Be a trusted technical resource and advocate for best IT practices in a collaborative, agile culture.
Grow professionally through hands-on projects, best-in-class technology, and meaningful cross-functional work.
Help shape the future of healthcare and technology with a company committed to excellence.
About Vital
Vital is revolutionizing point-of-care diagnostics with our VitalOne platform, delivering real-time care wherever patients are. Our mission is to democratize health technology, making healthcare more accessible and proactive.
Our global team of experts spans chemistry, software, engineering, and microfluidics. We thrive on change, operate on trust, and value diverse perspectives. Our growth-minded culture empowers front-line decision-making and fosters impactful work.
We seek tenacious, bold individuals ready to transform healthcare. At Vital, your talent will make a difference as we work to ensure everyone has access to care when and where they need it.
Vital Biosciences Inc. is an equal opportunity employer and values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation in order to participate in our hiring process, please contact us to make your needs known in advance

Work arrangement
No