Assistant Dental Office Manager

Patient Care Consultant
Internal Title: Operations Lead/Assistant Manager
At Aspen Dental, we put You First, offering the security and stability that comes with working for a world-class dental service organization (DSO). Our industry-leading training, competitive compensation, and career growth opportunities will help you thrive in your career while making a meaningful impact on patients' lives.
As a Patient Care Consultant, which internally we call Operations Lead, you'll serve as a trusted guide for patients, helping them understand their treatment recommendations, explore financial solutions, and confidently move forward with care. This is an ideal opportunity for someone who enjoys building relationships, having one-on-one conversations, and helping people make informed healthcare decisions.
Job Type: Full-time
Salary: $17 - 22 / hr + incentive opportunity.
At Aspen Dental, We Put You First
We offer:
Career development and growth opportunities to support you at every stage of your career
A fun, collaborative culture that encourages innovation and teamwork
Free continuous learning and development through TAG U
Best-in-class training and support to set you up for success
Benefits package including paid time off, health, dental, vision, and 401(k) savings plan with company match*
How You'll Make a Difference
As a Patient Care Consultant, you will be a treatment plan advisor for patients, helping them navigate their journey toward a healthier, more confident smile. Partnering closely with clinicians and office leadership, you'll ensure patients understand their treatment options and feel supported every step of the way.
Key Responsibilities
Meet one-on-one with patients to review treatment plans and recommendations provided by the clinical team
Explain treatment options, procedures, insurance benefits, and financial solutions in clear, compassionate language
Build trust and patient confidence by addressing questions, concerns, and barriers to treatment
Create and present customized payment and financing options tailored to individual patient needs
Use consultative communication techniques to help patients make confident, informed decisions about their care
Partner with doctors and team members to deliver a seamless, patient-first experience
Track patient consultations, treatment acceptance, and follow-up activity using practice management and CRM tools
Leverage key performance metrics to improve patient outcomes and practice performance
Support appointment scheduling, treatment coordination, insurance verification, and collections processes
Assist in reinforcing daily office priorities and supporting the non-clinical team as needed
Ensure all patient interactions align with company policies, government regulations, and dental board standards
Qualifications
High school diploma or equivalent required; college degree preferred
2+ years of experience in patient coordination, consultative sales, healthcare, customer service, retail sales, or a related field preferred
Strong communication and interpersonal skills with the ability to build rapport and trust with patients of all backgrounds
Ability to explain complex information in a simple, patient-friendly manner
Comfort discussing insurance, financing, and payment options
Excellent organizational and time-management skills
Experience with CRM, scheduling, or patient management systems preferred
Patient-first attitude with empathy, professionalism, and active listening skills
Collaborative team player who thrives in a fast-paced environment
Why You'll Love This Role
Every day, you'll have the opportunity to sit down with patients, understand their goals, and help them take the next step toward improving their oral health and confidence. You'll spend your time building relationships, creating personalized solutions, and helping patients begin life-changing treatment with confidence.
At Aspen Dental, you'll make a difference not just in patients' smiles—but in their lives.
Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.
*May vary by independently owned and operated Aspen Dental locations.
ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.