Operations Specialist

Location: México or Guatemala
What We Can Achieve Together:
The Operations Specialist supports the Regional Operations Manager in delivering efficient, high-quality operational services across the Belize, Guatemala, and Mexico Business Units. The position serves as a key partner to internal stakeholders, ensuring responsive service delivery, operational consistency, and compliance with organizational policies and procedures.
The Operations Specialist coordinates and oversees operational support activities while fostering a strong customer service culture focused on meeting the needs of internal clients. The role works collaboratively with Human Resources, Finance, Legal, Information Technology, and other functional teams to ensure seamless execution of operational processes and excellent stakeholder experience.
This position plays an important role in identifying opportunities for process optimization, standardization, and continuous improvement. The Operations Specialist supports the implementation of operational best practices, develops effective solutions to operational challenges, and helps improve efficiency, service quality, and organizational effectiveness across the region.
The Operations Specialist manages confidential information, supports employee-related administrative processes, and provides guidance to operational staff. They also contribute to change management and process improvement initiatives aimed at increasing scalability, consistency, and service excellence throughout the Business Units.
They may supervise one or more team members and is responsible for providing day-to-day leadership, coaching, guidance, and performance support. The role helps foster an inclusive, collaborative, and service-oriented team culture by supporting employee development, encouraging continuous learning, promoting accountability, and recognizing contributions. The Operations Specialist models TNC’s values and competencies, helping build team effectiveness, operational excellence, and strong stakeholder relationships across the region.
We’re Looking for You:
We are looking for a highly collaborative and service-oriented professional who combines operational expertise with a passion for supporting people and improving processes. The successful candidate will bring strong interpersonal skills, a commitment to customer service excellence, and the ability to identify and implement practical solutions that enhance organizational performance.
Customer Service Orientation
Build trusted relationships with internal stakeholders by delivering responsive, professional, and solution-focused support. Understands stakeholder needs, manages expectations effectively, and consistently seeks opportunities to improve the service experience.
Continuous Improvement Mindset
Actively identifies opportunities to improve processes, simplify workflows, increase efficiency, and enhance service quality. Promotes a culture of operational excellence by implementing sustainable improvements and encouraging the adoption of best practices.
Strategic and Operational Perspective
Understand how operational activities support broader organizational objectives. Demonstrates the ability to connect day-to-day operations with business priorities and works effectively across departments to achieve shared goals.
Analytical and Process-Oriented Approach
Uses data, feedback, and operational insights to identify challenges, determine root causes, and implement effective solutions. Balances attention to detail with a broader organizational perspective to drive continuous improvement and informed decision-making.
Responsibilities & Scope:
Follows our Code of Conduct and demonstrates consistently our Values
Works toward meeting the strategic priorities of the program by developing and coordinating tactics for approved plans and completing day-to-day tasks.
Ensures programmatic commitments, TNC policies and procedures; financial standards and legal requirements are met and managed compliance.
Reinforces consistency in the organization's policies and procedures and provides support related to relevant fields.
Acts independently within broad program goals to prioritize tasks in the absence of specific instructions and exercise independent judgment to identify and solve problems.
Implements and manage new initiatives that will ensure department and organization-wide goals and strategies are achieved.
Maintain confidentiality of sensitive information.
Acts independently within broad program goals to prioritize tasks in the absence of specific instructions and exercise independent judgment to identify and solve problems.
Demonstrates sensitivity in handling confidential information.
Ensure compliance with Conservancy policies and procedures, and external (donor/legal/IRS) requirements. Decisions may bind the organization financially or legally.
Manages projects with several variables - sets realistic deadlines, manages a timeline, and ensures accountability.
May participate in complex negotiations
Administers the HR transactions for the Belize, Guatemala and Mexico Business Units, partnering with HR, WO, HROS and local management.
Supports the HR annual processes such as the merit review, performance partnerships, etc.
Ensure new staff understand the Business Unit and Region organizational structures, including contacts for onboarding and other contacts in Finance, IT, Legal, Contracts.
Teams with Finance staff support annual budget and quarterly forecast preparation.
Monitors BU staff timesheet completion to avoid financial risks.
Manages BU Staff Delegations of Authority in coordination with Legal
May supervise administrative and operational staff, including responsibility for coaching, developing, and supporting employee performance and growth.
Promotes a collaborative, inclusive, and service-oriented team culture while modeling TNC values and competencies.
What You’ll Bring:
Minimum Qualifications
Bachelor's Degree and 4 years related experience or equivalent combination;
Experience coordinating operational, administrative, human resources, finance, or related business processes.
Experience managing multiple priorities, projects, and deadlines in a complex, fast-paced environment. Experience working across departments;
Experience building collaborative relationships with diverse stakeholders and service providers.
Experience working with confidential and sensitive information using discretion and sound judgment.
Fluency in Spanish and English;
· Strong organization skills, accuracy, attention to detail and ability to manage multiple tasks;
Supervisory experience including setting objectives, managing performance, and conflict resolution;
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Desired Qualifications:
Multi-lingual skills and/or multi-cultural experience appreciated.
Non-profit work experience considered a “plus”.
Excellent verbal and written communication skills.
Job Family: Operations
Job Code : 700041
Grade: 6
Who We Are:
The Nature Conservancy’s mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges so that we can create a world in which people and nature thrive. We’re rooted in our mission and guided by our values, which include respect for all people, communities, and cultures. Whether it’s career development, flexible schedules, or a rewarding mission, there’s many reasons to love life inside TNC. Want a better insight to TNC? Check out our TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor.
One goal is to cultivate an inclusive work environment so that all our colleagues around the globe feel a sense of belonging and that their unique contributions to our mission are valued. In addition to the requirements in our job postings, we recognize that people come with talent and experiences outside of a job and consider each applicant’s unique experience. Please apply – we’d love to hear from you. To quote a popular saying at TNC, “you’ll join for the mission, and stay for the people.”
What We Bring:
Since 1951, TNC has been doing work you can believe in. Through grassroots action, we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff and partners, we impact conservation around the world!
TNC offers competitive and comprehensive benefits packages tailored to the individual countries where we work. These may include health care benefits, retirement benefits, parental lea