System Support Technician (Remote environment)

Entity:
Technology
Job Family Group:
IT&S Group
Job Description:
Home entity M&C Digital Americas
Does the person manage a team? No
Let me tell you about the role
You’ll play a critical role in delivering reliable, real-world technology solutions across bp’s retail network, with opportunities to expand your skills in support, networking, cloud-connected systems, and large-scale deployments.
As a System Support Technician at bp, you will partner with Technology and Business stakeholders to perform on-site installation and removal of systems at the Travel Center Sites. You will play a critical role in ensuring systems are installed properly and production-ready. This role is responsible for troubleshooting issues, maintaining IT equipment, and delivering exceptional customer service in a fast-paced, onsite environment.
This role focuses on installation of network infrastructure, POS systems, low voltage cabling, PCs, Servers, printers and other misc devices in use at the Sites. The System Support Technician will ensure all solutions meet business expectations and compliance standards.
What you will deliver
Ability to read wiring schematics and blueprints
Ability to safely use power tools (drills, saws, etc.) to cut holes in walls, ceilings, desk/counter tops as needed
Ability to work on-site with little or no supervision
Ability to clearly communicate professionally with technical and nontechnical personnel
Demonstrate professional behavior including language, actions, and attire
Ability Install and maintain low-voltage cabling (data, voice, and IT infrastructure)
Basic computer skills
Basic networking skills
Basic data infrastructure knowledge
Ability to reliably access transportation for travel to office, airport, and job sites
What you will need to be successful (experience and qualifications)
Associate Degree or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
Computer certifications from CompTia A+, Network+, Security+ are preferred
Requires 6-8 years of experience supporting complex end user technologies.
Ability to validate requirements and ensure alignment with business expectations
Experience using Microsoft Office tools (Excel, Word, Visio)
Proven experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers
Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred
Knowledge of building Images and scripting is desired
Strong analytical, troubleshooting, and organizational skills
Effective communication skills and ability to work with both technical and non-technical teams
Ability to manage multiple priorities in a fast-paced environment
Attention to detail and commitment to quality
Problem-solving and critical thinking
Strong collaboration and teamwork
Continuous learning mindset
Desired
Experience with Retail, Cstore, Fueling and Restaurant POS systems and environments
Knowledge of payment processing technologies (credit cards, gift cards, EMV, P2PE)
Ability to develop and write technical documentation
Excellent self-organization and time management skills
Ability to evaluate and test emerging technologies
Experience with ticketing systems (ServiceNow, Jira, etc.)
Knowledge of endpoint management tools (Intune, SCCM, etc.)
Basic understanding of cybersecurity practices
Working Location
Requires on-site daily work at Technology Service Center (TSC) Knoxville, TN and will require travel to sites up to 80% + (Not Hybrid)
Must have Real ID/Passport for both Rental Cars/ Domestic Air Travel
Flexible schedule is required including early/late flights and work hours and may include some weekend work/travel
Must be available to travel on short notice
May require flexible hours or on-call support depending on business needs
Working Conditions / Physical Requirements
System Support Technicians are technicians that primarily travel to our site locations to perform installations and provide support for business requirements as needed.
This position is in a conventional office and/or warehouse facility during normal business hours if not at Site completing installations. In this role, the employee is continuously sitting and typing, frequently talking, and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects 10 to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without reasonable accommodation.
About bp
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governmen