Customer Project Manager*

Shape the Customer Journey in Recycling Projects Across Türkiye, Middle East & Africa
As a Customer Project Manager, you will act as the trusted owner of customer projects, ensuring successful execution from contract handover through project closure. You will work closely with customers and internal stakeholders to ensure projects are delivered on time, within budget, and in line with TOMRA standards.
What You'll Do
Project Execution and Delivery
Take ownership of customer projects from contract handover through delivery, installation, commissioning, final acceptance, and successful project closure.
Contract, Scope, and Risk Management
Review customer requirements, contracts, technical specifications, and project assumptions while proactively identifying risks, dependencies, and potential issues
Customer and Stakeholder Coordination
Coordinate between customers and cross-functional teams including Sales, Engineering, Supply Chain, Logistics, Service, and external partners
Technical Project Support
Support the successful execution of recycling projects by providing practical technical guidance on site readiness, installation requirements, plant layouts, and project-related topics
Commercial and Progress Follow-Up
Monitor project progress, budgets, payment milestones, and cost developments, ensuring timely follow-up and escalation where needed
What Makes You Successful
Experience in Project Management, Project Coordination, Technical Customer Support, Field Service, Plant Operations, Recycling, Machinery, or another industrial environment.
A degree in Mechanical, Electrical, Industrial, Environmental, Process, Recycling Engineering, or a related technical discipline is preferred.
Strong communication and stakeholder management skills with the ability to work effectively across departments and cultures.
Technical understanding and ability to interpret engineering drawings
Highly organised with a proactive and solution-oriented mindset.
Comfortable working with ERP systems, CRM tools, and Microsoft Office applications.
Fluent Turkish and professional English skills
Willingness to travel approximately 60% across Türkiye and the Middle East & Africa region

Employment type
Full-time

Work arrangement
Hybrid