Move Coordinator - Amazon

The Move Coordinator plays a crucial role in facilitating seamless transitions for employees across workspaces within Amazon’s corporate campus. Our Move Coordinators work as the main point of contact for other partners supporting the move, the customers moving locations, and work to ensure communication remains smooth. This position requires exceptional customer service and organizational skills to ensure a smooth and efficient move experience.
Location: Seattle (South Lake Union), Bellevue & Redmond, WA
Schedule: Full-time, 40 hours a week with flexibility to work Monday - Sunday between 7:30am-6pm
Hourly Rate: $29.19 per hour
What we can offer:
Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Arlington, VA: Company-Provided SmarTrip card or Parking Stipend - $153/month
Seattle, WA: Company-Provided Orca Pass – Unlimited use
Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here: https://nwcbenefits.hrbenefits.net/
* Please submit a resume with your application. Cover letters preferred but not required. *
What You Will Do
Customer Support
Monitor email and chat systems, responding promptly to provide customer education, support, and workspace information.
Offer onsite and virtual support before, during, and after move projects, addressing employee questions and providing guidance about their interoffice move.
Retain comprehensive knowledge of building amenities and workspace configurations to effectively assist customers and troubleshoot issues.
Move Support
Utilize industry-specific computer programs to create, verify, and format move lists, ensuring accuracy and communicating any updates related to workspace, seating, or data submissions.
Conduct on-site move verification and quality control walks to reconcile system data with physical workspace conditions.
Submit updates for workspace data or seat corrections, ensuring the accuracy of system information.
Workplace Support
Perform audits of workspaces, signage, IT equipment, and facilities to validate employee desk locations and floor plans.
Capture, organize, and report data related to moves, space, and facilities to support decision-making processes.
Program and Team
Assume day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
Assist with new tasks, processes, or projects to support evolving team requirements and partnerships with Amazon.
Contribute to the development of the Move Ambassador team by providing job training, shadowing, and mentorship to new employees.
Collaborate with supporting vendors, including project management, security, facilities, and move companies, to ensure seamless coordination.
Maintain flexibility in work hours to accommodate move and scheduling needs, including occasional nights and weekends.
Who You Are
High School Diploma or GED required
Associate or Bachelor’s degree preferred
2 years of customer service, real estate/facilities, operations and/or administrative support experience
Proficiency with Microsoft Windows, Excel, Adobe and Outlook e-mail