Live opening · Posted 7 hours ago
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Description supplied by the original job listing.
Provides project management for ongoing client sample programs through daily customer communication and contact.
· Be an internal liaison for clients so they only need to contact one person.
· Empowered to make decisions on behalf of clients to provide superior service.
· Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
· Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities.
· Onboard new clients by asking appropriate questions and providing SampleKinect® training
· Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.
· Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)
· Coordinates conference calls with client and other areas of Food Solutions as needed.
· Contributes to assigned process improvement projects and supports implementation when needed
Bachelor’s degree in a scientific, business or related field (or equivalent work experience
2+ years of direct food testing, high intensity customer service, or other business-related experience ·
Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact ·
Thick-skinned – ability to receive and deliver difficult news ·
Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook) ·
Demonstrated ability to plan, multi-task and prioritize · Demonstrated teamwork, communication (written and verbal), and organizational skills ·
Ability to work independently ·
Knowledge of other software applications (i.e. SFDC, NIMS) preferred ·
Ability to work to multiple deadlines ·
Ability to learn technical chemistry and microbiology testing requirements ·
Ability to communicate appropriately and effectively with internal and external clients ·
Positive attitude and sense of urgency ·
Experience in a scientific or logistics environment is heavily weighted
Employment type
Full-time
Work arrangement
No
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