Senior Credit Controller

We are seeking an experienced, results-driven Senior Credit Controller to manage a portfolio of complex customer accounts and drive timely cash collection. This role requires a highly independent professional who can think critically, resolve issues proactively, and maintain accountability with both customers and internal stakeholders.
Key responsibilities include:
Collect outstanding receivables and achieve cash collection targets.
Perform detailed account reconciliations and resolve discrepancies.
Investigate and drive resolution of disputes, deductions, short payments, and billing issues.
Conduct professional collection calls and negotiate payment commitments.
Partner with Sales, Billing, Finance, Customer Success, and other teams to remove payment barriers.
Escalate issues appropriately while maintaining ownership through to resolution.
Maintain accurate collection notes, forecasts, and account action plans.
Extensive hands-on Cash Collection experience (circa 5+ years) with broader Accounts Receivable knowledge.
Proven success managing complex commercial or enterprise accounts.
Strong critical thinking and problem-solving abilities.
Excellent account reconciliation and analytical skills.
Outstanding telephone, negotiation, and customer relationship management skills.
Self-motivated, highly organized, and able to work independently with minimal supervision.
Demonstrated ability to drive issues to conclusion and deliver measurable results.
Proficient with ERP systems and Microsoft Excel.

Employment type
Full-time

Work arrangement
Hybrid