Assistant Manager

Assistant Manager - Facilities (IFM)
About JLL
At JLL, our people are shaping the future of real estate for a better world. By combining world-class services, advisory expertise, and innovative technology, we deliver exceptional value to our clients. We are committed to attracting talented professionals, fostering meaningful careers, and creating an inclusive workplace where everyone can thrive and belong.
Whether you bring extensive experience in commercial real estate operations or are looking to leverage your expertise in a new industry, we invite you to join us in creating a brighter future.
Position Details
Title: Assistant Manager - Facilities
Business Unit: Integrated Facilities Management (IFM)
Reporting To: Facilities Manager
Direct Reports: On-site Vendor Team
Location: Bangalore, KA (On-site)
Shifts : Rotational (24*5 Operations)
Scheduled Weekly Hours: 48 Hours
Role Overview
The Assistant Manager - Facilities will support the efficient management of day-to-day facility operations, ensuring seamless service delivery, operational excellence, compliance, and a superior workplace experience. The role requires close coordination with the Facilities Manager, vendors, and client stakeholders to maintain high service standards and operational efficiency.
Key Responsibilities
Facility Operations
Manage and monitor housekeeping operations, pest control services, mailroom activities, stationery and office supplies management, and indoor plant maintenance to ensure a safe, clean, organized, and productive work environment.
Oversee day-to-day facility administration and workplace operations, including maintenance of stock records, inventory management, preparation of operational reports, and coordination of essential support services.
Ensure service providers meet agreed service levels, maintain adequate inventory of consumables, and proactively address operational requirements to support seamless day-to-day business operations.
Conduct regular inspections, track service performance, and implement continuous improvement initiatives to enhance workplace experience and operational efficiency
Support the Facilities Manager in managing facility services, administrative functions, and client requirements.
Develop, implement, and continuously improve operational procedures and performance measures to enhance service efficiency and reliability.
Ensure adequate availability of consumables, materials, and essential services to support uninterrupted facility operations.
Monitor inventory levels and proactively escalate replenishment requirements to prevent stock shortages.
Manage petty cash requirements in accordance with organizational guidelines and operational needs.
Process vendor invoices in compliance with the client's finance procedures.
Verify statutory and compliance requirements for all vendor invoices before submission.
Conduct routine inspections of facility services to ensure adherence to agreed service levels and performance standards.
Demonstrate ownership and accountability in driving operational excellence and achieving performance targets.
Reporting & Documentation
Contribute to the preparation of Weekly Facilities Management trackers
Assist in developing Monthly Management Reports and other client-specific reports.
Maintain accurate operational records and ensure timely submission of reports.
Health, Safety & Compliance
Participate actively in emergency preparedness, evacuation procedures, crisis management, and business continuity initiatives.
Monitor Health, Safety, and Environmental (HSE) compliance across the facility.
Support health and safety audits, inspections, and review processes to ensure a safe workplace environment.
Ensure vendor compliance with statutory, contractual, and safety requirements.
Performance Objectives
Success in this role will be measured through:
Compliance with the Service Level Agreement (SLA) established between JLL and client.
Achievement of agreed customer satisfaction targets.
Delivery of cost-saving initiatives and operational efficiencies aligned with client objectives.
Successful implementation of JLL and client strategic initiatives and improvement programs.
Consistent achievement of service delivery goals established by management.
Effective management of vendors, resources, and facility operations while maintaining high service standards.
Key Skills & Competencies
Proven experience in Facilities Management operations.
Strong customer service orientation with the ability to build and maintain professional client relationships.
Excellent interpersonal and stakeholder management skills.
Sound knowledge of workplace health, safety, and statutory compliance requirements.
Strong analytical, organizational, and problem-solving abilities.
Proficiency in Microsoft Office applications and facility management systems.
Experience in preparing management reports, operational dashboards, and service performance reviews.
Demonstrated ability to drive continuous improvement initiatives and process efficiencies.
Ability to work independently while effectively collaborating with cross-functional teams.
Qualifications & Experience
Graduate degree in Hospitality management or any discipline.
5 to 6 years of relevant experience in Facilities Management or Workplace Services.
Qualifications in Hotel Management, Building Management, Business Administration, or related disciplines will be an advantage.
Proven track record of managing vendor operations and facility services.
Demonstrated ability to initiate, implement, and sustain process improvement initiatives.
Strong team collaboration and leadership capabilities.

Work arrangement
No