Studio Crew, Hoboken

SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle. Studio Crew part-time employees are committed to forging connections with our riders, provide top-tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world. Studio Crew will demonstrate and uphold the values and vision of the company.
The Studio Crew part-time employee must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.
The responsibilities and duties of the Studio Crew position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.
ROLES AND RESPONSIBILITIES:
Hospitality Champion & Community Builder
Curate impeccable and personalized rider experiences through high-level customer service and hospitality
Build community with riders so that you can anticipate their wants and needs
Treat the studio as if you’re throwing a party at your home where every rider feels welcome
Provide support to instructors for class check-in
Be willing and able to assist in all first aid situations
Business Driver
Actively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitality
Upsell class packs, renewal memberships, retail, shoes, and water
Drive studio goals through intentional selling
Maintain product knowledge for retail operations
Team Player
Assist Studio Management with daily tasks and projects
Support with training and coaching new hires
Develop interpersonal relationships with all staff to ensure efficiency and camaraderie
Studio Maintenance & Environment
Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture
Studio cleaning and prepping (bikes, weights,, floors, mirrors)
Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways)
A love of the SoulCycle brand
An innate love for taking care of humans
Customer service experience
The ability to prioritize and multi-task within a fast-paced environment
An openness to receiving and delivering feedback
A natural inclination to complete tasks and perform duties without direction
A keen eye for detail

Employment type
Part-time

Work arrangement
No