Principal Technical Program Manager

Job Description
As Global Delivery and Transformation Lead, you will set the execution strategy and lead a portfolio of high-priority initiatives across the Global Technology Center network. You will convert enterprise priorities into integrated roadmaps, scalable delivery models, and coordinated execution across regions and locations. In partnership with senior leaders and stakeholders globally, you will drive alignment, adoption, and measurable business and technology outcomes.
JPMorgan Chase’s Global Technology Centers (GTC) are the backbone of our technology organization representing approximately 96% of our 68,000 technologists across 24 strategic locations worldwide. The GTC advance Global Technology priorities through a connected network of local leadership, standardized frameworks, scalable capabilities, and a strong community-driven culture.
This role requires a seasoned transformation and program management leader who can navigate a complex global, matrixed environment, exercise sound executive judgment, influence without direct authority, and create clarity, accountability, and execution discipline across large-scale, multi-workstream initiatives.
Job Responsibilities
Lead the end-to-end delivery of strategic initiatives across global Tech Centers, from strategy and planning through execution, adoption, benefits realization and continuous improvement.
Develop and manage integrated transformation roadmaps, including scope, investment, capacity, milestones, dependencies, risks, issues, critical paths, delivery quality and expected benefits.
Establish effective governance, operating cadence, and executive reporting that enable timely decisions, transparency, effective escalation, and clear accountability for delivery.
Partner with senior leaders and cross-functional stakeholders to align priorities, resolve enterprise dependencies and trade-offs, and translate strategic and operational requirements into integrated delivery plans.
Lead change management, stakeholder engagement, and adoption strategies that embed new capabilities and ways of working consistently while accounting for local requirements.
Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
Define and track success measures, including adoption, delivery predictability, productivity, risk reduction, stakeholder outcomes, and benefits realization; provide senior leaders with clear insights, options, and recommendations.
Strengthen delivery capability across the network by establishing reusable standards, controls, tools, and program management practices, informed by performance data and lessons learned.
Mobilize globally distributed, cross-functional teams, clarify ownership and decision rights, and drive accountability for commitments and outcomes across organizational boundaries.
Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.
Required Qualifications, Capabilities, and Skills
12+ years of experience leading complex programs, enterprise transformations, or strategic portfolios in a large global organization.
Bachelor’s degree or equivalent practical experience.