Retail Catalog Optimization Specialist

VitalSource®, is hiring a Retail Catalog Optimization Specialist to contribute to our Customer Success team.
The Retail Catalog Optimization Specialist improves the completeness, accuracy, discoverability, and commercial readiness of products across VitalSource retail catalogs. This role combines catalog operations, metadata optimization, demand analysis, and partner outreach to ensure products are available and positioned effectively across retail and partner channels. The ideal candidate is detail-oriented, proactive, and comfortable working across metadata, retail systems, reporting, and external partner communication.
VitalSource is a mission-driven company delivering affordable, impactful learning to anyone, anywhere.
Key Responsibilities:
Catalog Monitoring & Integrity
Monitor retail demand signals and catalog health to identify gaps in availability, rights, pricing, metadata, or content files
Develop and maintain dashboards and workflows to track products entering and exiting retail catalogs; surface issues impacting visibility, availability, or customer experience
Metadata & Discoverability
Identify and resolve metadata issues affecting product discoverability, feed delivery, and search placement across Google and retail partners
Optimize metadata to improve onsite search and SEO performance, exercising independent judgment on approach and prioritization
Partner Outreach & Content Acquisition
Coordinate with publishers, providers, and internal teams to secure required rights, pricing, or content needed to fulfill retail demand
Draft and send targeted outreach to publishers and partners regarding catalog gaps, metadata corrections, and content needs
Cross-Functional Collaboration
Partner with Product, Sales, and Customer Success to improve catalog quality and operational efficiency
Develop scalable cataloging standards, monitoring processes, and metadata best practices
Build deep familiarity with how data and inventory flow through the product landscape
Market & Commercial Analysis
Research competitive pricing to ensure products are positioned effectively in local markets; identify coverage gaps and new opportunities
Track market trends and surface emerging insights and competitive intelligence to the organization
Analyze catalog data to identify and quantify sales opportunities, including patterns that indicate cross-sell or upsell potential
Required Qualifications:
2–4 years of experience in catalog operations, ecommerce, publishing, or a related field
Experience working with metadata, ecommerce catalogs, publishing systems, or retail product data
Proficiency with spreadsheets, dashboards, and reporting tools (e.g., Looker)
Strong attention to detail; able to identify patterns and inconsistencies across large datasets
Excellent written communication skills, especially for external partner outreach
Ability to balance operational execution with process improvement and proactive problem-solving
Demonstrates curiosity and willingness to apply AI tooling as appropriate for the role; a demonstrated ability to learn and grow with current tooling is strongly preferred
BA/BS in Marketing, Communications, or a related field, or equivalent experience
Preferred Skills:
Working knowledge of SEO and SEO tools
Working knowledge of Claude or other AI tools
Familiarity with ONIX, publishing metadata, retail feeds, or digital content ecosystems
Salesforce experience
Background in higher education or edtech
Salary Range: 76,000-82,000
What We Offer:
Culture: Collaborative, Inclusive, and Mission-driven
More in your pocket: Competitive base salary and a strong variable component
We take care of all aspects of our people: Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
Retirement: 401K match up to 5%
We support our families: 12 weeks of paid parental leave
Continued education: Use our tuition reimbursement program
The Importance of Balance: start at 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
Flexibility: flexible work schedules and remote capabilities (by team) - feel free to skip the commute and hit your deadlines from home