Services Specialist - Customer Contract Management

Job Description
The Subscription Services Contract Manager is assigned on the subscription contracts for the Software as a Service (SaaS). The candidate is assigned to the contracts with Europe, Middle East, India and Africa to ensure the internal license orders, remote implantation, and yearly software updates are delivered. Moreover, the assigned candidate will be acting as a single point of contacts for our subscribers ensuring operational delivery and excellence, contractual and financial deliverables, customer satisfaction, and renewals.
Accountable for:
Acceptance of R3 Handoff, creating and planning of Subscription Contracts on SAP
Own financials of assigned contracts and is SAP “Responsible Person”
Deliver on subscription scope of work including the internal license ordering, deployment, initial implementation, and yearly updates with the centralized deployment COE.
Compliance with Financial Excellence (FINEX) dashboards for owned contracts
Owning operational delivery and excellence, contractual and financial deliverables, customer satisfaction, and renewals.
Responsible for:
Drive successful execution for the contracts (planning, resources, continuity and handover between resources)
Ensure seamless execution and drive consistency on contract delivery
Drive efficiency and productivity methods to execute more lenient and profitable
Handling customers communication, high-level engagement, and customer performance reviews
Required Qualifications & Certifications
Bachelor's degree in science or engineering from an accredited university or college
Experience in Digital Deployment and Delivery for at least 3 years
Strong interpersonal and leadership skills / ability to influence others and lead teams
Proven financial, analytical and organizational ability
Experience in working directly with customers within the digital framework
The Baker Hughes internal title for this role is: Services Specialist - Customer Contract Management