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Job Objective:
Ensure end-to-end transportation and logistics operations driving superior customer service and on-time, in-full delivery. Optimize carrier performance and logistics flows through industry best practices, operational efficiency, and ethical standards, acting as a key liaison for customer satisfaction.
Main activities, roles, scope of responsibility and authority
Follow internal work regulations and occupational safety requirements established by the company.
Comply with and promote Avery Dennison's Code of Ethics and core business values.
Apply and foster 5S methodology within the work environment to maintain operational excellence.
Participate in emergency response brigades and/or health & safety committees as designated.
Actively participate in the continuous improvement of Quality, Safety, and Environmental Management Systems (QMS/EHS), adhering to procedures and corporate policies.
Manage and maintain accurate logistics, freight tracking, cost tracking, and customer order visibility across various reports.
Monitor and manage carrier performance against agreed Service Level Agreements (SLAs), ensuring prompt pickups, transit tracking, and on-time customer delivery.
Colaborate and serve as primary operational liaison for Customer Service, Trade Compliance, Planning, Purchasing and commercial teams, providing proactive shipment tracking, accurate ETAs, and transparent order communication.
Lead the resolution of logistics exceptions, route delays, transit contingencies, and freight claims to protect customer satisfaction and delivery commitments.
Coordinates with other areas activities required to ensure shipping documentation, customs clearance processes, import/export procedures, and Carta Porte compliance.
Be familiar with the documents applicable to the process.
Bachelor's Degree or Engineering: Logistics, Supply Chain, Industrial
Engineering, or related field
3-5 years Experience in Logistics Analyst / Customer Service Logistics
Customer Service & Carrier Relationship ManagementImport / Export, Customs Clearance & RegulationsTransportation Logistics, Route Analysis & Carrier SLAsCarta Porte & Transportation ComplianceERP Systems, Google Workspace & ISO 9001FSSC 22000
Employment type
Full-time
Work arrangement
No
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