Lead, Supplemental Benefits Transformation

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About Humana
Humana is a Fortune 60, publicly traded health benefits company with a long-standing reputation for innovation and transformation. As one of the nation’s largest health benefits organizations, Humana is committed to delivering consumer-focused health solutions that drive positive outcomes for members and communities.
About the Team
The Supplemental Benefits team delivers and oversees some of the most visible and valued benefits that Humana’s Medicare Advantage members receive. These benefits extend beyond traditional medical coverage and include dental, vision, hearing, over-the-counter health and wellness products, fitness, transportation, meals, in-home support, connectivity, and other services that help members maintain their health, independence, and quality of life.
We design, launch, and manage a diverse portfolio of supplemental benefits reaching millions of members. Our work sits at the intersection of product strategy, regulatory compliance, vendor partnership, data and analytics, operational execution, and member experience.
This is a team where the work is unusually tangible and high impact. The decisions made here can influence whether a member can access dental care, obtain needed hearing support, get to a medical appointment, remain safely and independently at home, or stay connected to their care team. We partner with leaders across the enterprise and with external organizations that deliver these benefits at scale.
As the portfolio grows in size, complexity, and regulatory importance, the team is building the shared capabilities needed to manage it consistently and effectively. That includes robust analytics, standardized reporting, repeatable vendor implementation, stronger performance governance, and disciplined operating processes that improve accountability, execution, and the member experience.
The Lead, Supplemental Benefits Transformation will help design and build the capabilities that allow Humana’s supplemental benefits portfolio to operate effectively at scale, while also leading complex, high-priority initiatives that require coordination across benefits, vendors, and enterprise functions.
Working across benefit teams, enterprise partners, and external vendors, this role will translate new regulatory and operational requirements into clear scope, business requirements, implementation plans, ownership, milestones, and decisions. The Lead will bring structure and momentum to complex initiatives while improving how the organization implements vendors, measures performance, conducts quarterly business reviews, manages operational readiness, and resolves systemic process issues.
This is a hands-on transformation and execution role with ownership of meaningful outcomes and tangible deliverables, including business requirements, implementation plans, operating playbooks, vendor performance frameworks, and process improvements. The Lead will assume end-to-end leadership for assigned cross-portfolio initiatives and convert lessons from those efforts into repeatable capabilities for the broader organization.
Key Responsibilities
Lead Cross-Portfolio Transformation
Lead high-priority initiatives spanning multiple supplemental benefits, vendors, or enterprise functions, including efforts driven by new regulatory, reporting, compliance, or operational requirements
Translate complex or ambiguous requirements into clear scope, business requirements, work plans, deliverables, ownership, milestones, dependencies, and decisions
Coordinate execution across benefit owners, Compliance, Technology, Digital, Marketing, Claims, Operations, Finance, vendors, and other enterprise partners
Serve as a central point of integration for assigned initiatives, maintaining visibility into progress, risks, unresolved decisions, and downstream impacts
Surface cross-portfolio risks, competing priorities, and opportunities, and translate them into clear recommendations for leaders and benefit owners
Build Scalable Capabilities
Design and implement shared capabilities that improve the consistency, speed, control, and quality of supplemental benefit operations
Create a repeatable vendor implementation framework covering requirements, accountability, milestones, testing, readiness, launch, and post-launch stabilization
Develop practical playbooks, templates, operating standards, and decision frameworks that can be applied across benefits and vendors
Capture lessons from major implementations, regulatory initiatives, and operational issues and incorporate them into repeatable portfolio-wide capabilities
Strengthen Vendor Performance Governance
Establish a consistent quarterly business review framework connecting vendor performance, member experience, contractual commitments, operational issues, risks, strategic priorities, and corrective actions
Develop vendor scorecards, performance-review routines, action tracking, escalation standards, and remediation approaches
Partner with benefit owners to define meaningful KPIs and SLAs and distinguish routine operating metrics from issues requiring leadership attention
Identify trends that cut across individual vendors or benefits and translate them into portfolio-level recommendations and improvement opportunities
Advance Continuous Improvement
Lead structured resolution of recurring operational problems, control gaps, and cross-functional process issues
Use root-cause analysis to clarify accountability, address underlying problems, and prevent recurrence
Improve recurring portfolio processes supporting filing, implementation, AEP readiness, product training, regulatory reporting, and operational handoffs
Track remediation through closure and confirm that agreed-upon changes are incorporated into standard operating practices
Convert lessons from implementations, operating issues, audits, and vendor performance reviews into improvements to shared tools, standards, and processes
Success in this role will include:
Successful delivery of high-priority regulatory and operational initiatives with clear ownership, effective cross-functional coordination, and timely resolution of risks and decisions
New enterprise requirements translated into sustainable processes and capabilities rather than one-time manual solutions
A repeatable vendor implementation capability used across significant benefit launches and changes
More timely, standardized, and decision-oriented portfolio reporting
A consistent quarterly business review process that strengthens vendor accountability and follow-through
Faster and more durable resolution of IOPs and systemic process issues
Reduced manual effort, process variation, and reliance on individual knowledge
Use your skills to make an impact
Required Qualifications
Bachelor’s Degree or equivalent relevant experience
4-5+ years of experience leading product, operations, enterprise transformation, or program delivery initiatives in healthcare or another highly regulated industry
Working knowledge of Medicare Advantage, including supplemental benefits, CMS requirements, and/or the annual product lifecycle, with the ability to translate business and/or regulatory requirements into operational plans
Demonstrated success designing and implementing processes, operating models, or business capabilities across multiple teams
Proven ability to lead complex, cross-functional initiatives from problem definition through implementation, adoption, and measurable results; strong stakeholder management and alignment capabilities
Strong analytical and structured problem-solving skills, including the ability to identify patterns, evaluate trade-offs, and translate findings into action
Experience creating business deliverables such as playbooks, implementation plans, process designs, or governance routines
Strong written and verbal communication skills, with the ability to influence decisions, engage senior stakeholders, and establish accountability without direct authority
Ability to work independently, bring structure to ambiguity, anticipate downstream impacts, and drive work through completion
Highly collaborative, flexible, team-oriented working style
Preferred Qualifications
Two or more years of management consulting, internal consulting, enterprise transformation, or comparable experience solving complex, cross-functional business problems
Ability to interpret analytics, dashboards, and reporting to identify t