Trading Systems Support Analyst

Group Overview
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
Role Overview
The Trading System Support team are responsible for maintaining TP ICAP’s trading platforms, trade resolution, post trade services and market data APIs. We are a global team with representatives in London, New Jersey, Hong Kong and Singapore.
With TP ICAP Global Broking’s growth in hybrid trading and volume matching platforms, Trading System Support are at the center of every launch including:
Providing market support to Clients, Brokers and sales teams
Static data configuration for both client and instrument set up
Client on boarding and support for post trade services, order routing and market data
Represent the team as key project stakeholder in all trading initiatives
Ensure TP ICAP’s markets are run in an orderly fashion, maximizing speed to market in a compliant controlled manner
Role Responsibilities
Market Control
Access controls onto TP ICAP’s electronic and voice offerings
Adhering to governance by following operational procedures to ensure TP ICAP’s market operate in an orderly manner
Maintain all groups and pages, including sorting across multiple asset classes
Creating all Firms, traders, brokers, and Voice accounts
Responsible for Auction calendar and rolling new instruments onto the screen
Work with NEX/Broker Tec for customer and firm mapping
Will be responsible for Market Control of all products on our trading systems
Market Support
Investigation and escalation of system issues to production support or directly to developers following global support framework
Broker/Trader support, training and screen configuration on TP ICAP’s electronic platforms
Handling client queries and managing issues through to resolution
Handle connectivity issues for brokers and traders
Investigate post trade issues with clients
Client Integration
Client on boarding and support of market data, order routing and post trade services via FIX or proprietary APIs
Data Maintenance
Static data set up for internal and external users including entities on TP ICAP’s electronic platforms in front and middle office systems
Static data instrument set up for TP ICAP’s Global Broking electronic offerings in all regions
Experience / Competences
Essential
High technical competency
Market monitoring and support
Ability to manage small projects independently to a conclusion
API Support including experience with FIX protocol
Multi asset class knowledge
Strong client facing ability
Service orientated with good understanding of trade flows
Experience in a support role from a market or technical perspective
Understanding of Wholesale Financial Services
Basic level of IT networking
Comprehensive knowledge of the life cycle of a trade
Good understanding of inter-dealing broking
Desired
Experience in deploying internet-based trading applications and troubleshooting connectivity and packaging issues
Demonstratable knowledge of FIX client on boarding
Proficiency with HTML5
Knowledge of Credit Derivatives, Bond, FX products nsf OTC products
Experience of working within an investment bank or inter-dealer broker
Job Band & Level
Professional / 4
$60,000-$65,000
#LI-Hybrid
Not The Perfect Fit?
Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.
Company Statement
We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.
Location
USA - 200 Vesey Street - New York, NY