Administrative Intake Support Specialist Contact Center Part Time 1st Shift 12-hour Shifts (Week 1: Fri, Sat, Su, Week 2: Th)

Cost Center
151 Contact Center
Scheduled Weekly Hours
24
Work Shift
First Shift (United States of America)
Shift & Status
We are seeking a professional and service‑oriented Administrative Intake Support Specialist to support intake, registration, and admission processes across Hospital and Residential Services. This role provides phone triage, crisis call support, patient reception, and administrative coordination while ensuring a safe, efficient, and customer‑focused admission experience.
Company Benefits:
Medical, Vision, Dental, and Wellness Plans
Competitive Front Loaded PTO Packages
403(b) Retirement Savings Plan
Loan Forgiveness/Tuition Reimbursement (For Eligible Positions)
Administrative Intake Support Specialist Key Responsibilities:
Conduct phone triage and intake for Hospital and Residential Services admission referrals
Professionally and calmly handle crisis calls to determine appropriate next steps in the assessment process
Orient patients to the assessment and admission process and complete required paperwork
Perform patient registration, insurance verification, and courtesy communications
Manage and support organization‑wide switchboard operations and after‑hours answering services as assigned
Collaborate with multidisciplinary teams and communicate effectively with internal departments
Monitor, collect, and review program data to support evaluation and quality improvement
Manage emergency procedures for the organization as required
Participate in department meetings, committees, and routine problem‑solving activities
Assist with staff training for program‑specific intake processes as requested
Maintain up‑to‑date knowledge of policies, procedures, and regulatory requirements
Promote a customer‑friendly, professional, and recovery‑focused environment
Role model Pine Rest’s mission, values, and Hospital & Residential Services Model of Care
Maintain required training and competencies
Perform additional duties as assigned
Administrative Intake Support Specialist Qualifications:
Associate’s Degree or equivalent combination of education and experience required; Bachelor’s Degree preferred
Strong verbal communication, customer service, and interpersonal skills
Ability to collaborate effectively with multidisciplinary teams and diverse populations
Proficiency with electronic systems and multiple software applications
Strong organizational, analytical, and problem‑solving skills
Ability to work calmly and effectively in high‑stress or crisis situations
Administrative Intake Support Specialist Additional Details:
Pay based on education and experience
Non‑Exempt (hourly) position
Schedule may include evenings, weekends, or after‑hours coverage
Office‑based role with exposure to potentially adverse environments during patient interactions
Competitive benefits package
Pre-Employment Requirements
Employment is contingent upon successful completion of a background check, education verification, and drug screen.
Equal Opportunity Employer
Pine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace.

The equivalent base pay range for this position is $16.34 - $22.88. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.